Location is amazing. Its fun to have the arcade opened 24hrs!

Theyre in construction which is awesome, but very disorganized. They have tools all over the place. Inside and outside. Very unsafe. You can easily step on something and get hurt. One of the lifeguards was extremely rude & had to get his name. Almost every entrance of the hotel was opened throughout the night. Its just not safe having them opened. Anyone has access to the hotel!

Nothing, it was not what I was expecting for $500

I didn’t like that it was nothing of what it looked like in the photos that the place promotes, the place was under construction which you find out once you get there not through their website or trough an advertisement while booking. Me and my husband were going from Boston all the way there to relax in the pool and jacuzzi and were looking to get a massage in the “spa” which is what you guys promote in your website but all this things were closed and under construction, and you get nothing in return, not a cheaper price or an apology for what was closed, which is so disappointing. For a $500 knight I was expecting much better. Also the check out was supposed to be at 11AM and we were having staff at 9:30 already knocking in the door ready to clean, and they went even far as to opening the door while my husband and I were still in the room which is so disturbing. Also they wanted to charge us $30 of resort fee when we had already payed for that, if I wouldn’t have taken a screen shot of that receipt they would’ve charge me twice for the same thing. This was such a disappointing experience, I would’ve rather payed those $500 dollars in a luxury hotel in Boston central or even Encore casino, and I know for sure I would’ve received a much better and luxurious experience. Never visiting this place ever again and wouldn’t recommend it to anyone, if you guys want to go because of the water park, I would suggest just going for a day trip, the pass to the water park is $50 each and is not included in the reservation to the hotel. So there’s no need for you to spend so much money just for a bed, Holiday Inn is close to there and for a cheaper price.

Comfortable

Nothing

The water park is fun, my daughter is 9 and thoroughly enjoyed it.

The room was outdated, toilet was clogged when we arrived. Sheets appeared stained.

great place

hearth and Kettle bad service terrible meal

Location

Hotel is old and outdated. Price not anywhere near matches up the quality. I had to change room 3 times- mold in the bathroom. Ripped sheets, towels in the bathroom are grayish color from being old, chipped paint on the ceiling. Even my young kids commented that we should get a fabreeze to get rid of the smell in the room AC control was broken. No way to change temperature in the room

The water park has two separate areas - something for everyone! We also thoroughly enjoyed the outdoor pool!

Accessing tickets to swim at the pool required a 5 minute walk to the water park - probably could use a better system. The other things we noticed is that the staff were overly policing the lazy river. You had to have a float around your body at all times or they would blow their whistle at you. I know at great wolf lodge my husband and I would float around while the kids swam alongside us, but that was not allowed here.

The room is a great spacious the indoor water park is great