Room was clean, staff was friendly, facilities were top knock.

had to get my breakfast voucher.

everything was great

nothing

staff was very friendly. we went for the parade & the party was fun & set up very well.

I like that the facilities are nice and clean and the staff was very helpful and had great customer service skills. I also like the free breakfast and it was delicious.

The only issue I had is when I called the hotel for shuttle service from the airport. The lady that answered, took my information very slowly to verify my identity. She verified my name, phone number, email address. It just seemed-to take a long time and then she wasn’t even the person to get me the shuttle so that was very frustrating that she did all that and then had to transfer me anyway when, if you’re not the person I need to speak to just transfer the call, because I was irritated, I was cold. I had to verify my identity again with the front desk that I was transferred to. Other than that it was excellent customer service from then on out the shuttle driver was amazing. Facilities were amazing and the front desk was awesome.

The check in process went smoothly. The lobby was clean and inviting. We were able to unload the car undercover which was very important as it was snowing outside that evening.

The stay was overall wonderful. The only challenge for us was using the remote to access the Direct TV channels- we had trouble navigating the guide and then choosing a channel. The staff was wonderful and sent up a handyman to helps us. We were able to watch a movie given their kind support

Location & parking & staff were very good. Layout of the room was good.

The bed was too high. The mattress & pillows were not comfortable. The toilet seat was too low. No towel racks in the bathroom. The room was dark.

it was clean and inviting

I stayed their two times and both times their cleaning staff walked in unnoticed without knocking and walked in while I was naked in the hot tub

Rooms were clean and staff was professional and friendly

I would have free breakfast

Room was absolutely perfect

The pillows are terrible. We couldn't even use them

Good location, friendly reception, food somewhat expensive, but VERY large portions at the sports bar.

The pool was fine, but the water in the whirlpool was so hot that no-one could use it!

Beds were incredibly comfortable, rooms had more space than expected.

Doors that connect rooms aren't that well secured, travelling alone this didn't feel very safe.

the pool and food was amazing and staff was kind

No Netflix