The design of the hotel is very cool and modern. We had a fireplace in the room and it was very cozy.

There was some hair in the bathroom

Location was excellent, in between downtown and campus. Our room was small but had a fireplace, no desk, it was cozy, tidy and clean. Our friend's room was huge and had a fireplace and large desk (upgrade if you need a desk) I loved the Aesop bath products. The hotel is smaller so less traffic/noise than some of the bigger ones. The room and stay was overall fine, they just need to train their staff a bit. And I would check your credit card statement for unusual charges after your stay, esp if you've canceled a room.

I really wanted to love this hotel, but we had a few issues. -I booked 2 rooms on booking.com and canceled one well in advance of our stay. However, when we arrived, they hadn't seen the cancelation and already charged 1 night for that room. They then refunded the room upon checkin -After check out, we noticed 2 pending charges totaling almost $700 which was way more than what we owed for the 1 night of 1 room. (1 night was already charged prior to check in) When I called, the staff that I spoke with didn't know what the charge was for and insisted that the amount in the "folio" was the only thing being charged. I was a bit disturbed by the extra charge being held on my card and the fact that they didn't know what was going on- did somebody use my card? was this a mistake? So after 3 phone calls and 5 days later, the pending charge finally went away and the charge for the 1 night posted (although the amount didn't match my booking.com rate because there is an extra tax that they need to charge upon check in and this was not conveyed to me upon check in) My suggestion to the hotel is- let guests know upon check in that you're holding $X for incidentals or for the stay and that the funds will be released by your credit card company and you'll be charged only for what is on your folio at check out. Or say your rate includes $X in taxes that we charge upon checkin. Seems like pretty basic communication to me. I've stayed at many other hotels who let me know upfront that they hold $ for incidentals. I don't mind, I told them I was happy to pay them whatever I owed for the room, but what were the extra charges? Didn't have a lot of confidence in them for saying, "I don't know what the charges are, we didn't charge that" when I saw it on my statement. Extra staff training/communication to clients should fix this. -room wasn't serviced even though we didn't put the tassel on the door.

Loved the Aesop bath products. Very beautifully remodeled space. Nice pastries for breakfast.

The room (had a king room) too small for a longer stay (basically just a bed, so not really suitable for working or eating). No heating in the bathroom. My internet didn't work in my room for one full day, only on the second day was I helped sufficiently by the internet being reset by a technician in the whole space. Breakfast could offer more things.

Room was comfortable and had nice view of the creek.

Very comfortable

Easy access

Really loved the room which is nice and cozy, with little details like soft jazz music playing as you enter and soft lighting, as well as nice amenities and a very soft bed. Everything looks new and well maintained and well kept and clean. And the reception was very friendly and helpful too.

Brand new property, large and spacious room, all facilities needed. Staff were exceptional and very friendly. Big and comfortable bed and the best bathroom and shower pressure we experienced in the US.

Location is on the outer of the town, we didn’t mind as we had a car. Still worth staying at.

Great boutique hotel with some very nice touches