The rooms were renovated

“Breakfast included” is only waffles. No sheets were provided for the sofa bed. Room service doesn’t come to clean during your stay.

La cama

El desayuno

Clean

Only the location, it was perfect for my stay.

Staff sometimes missing in action when needed at the desk. Bed frame/base is horrible metal, bed is too high, especially for someone with arthritic hips as myself trying to get onto the bed TV remote missing battery cover Telephone was not working, even brought it to the Mgr’s attention, it was never repaired STRONGLY suggest a higher toilet.. 17” is ideal, also especially for someone with arthritic hips Water temp is great, pressure is horrible Breakfast is lacking, no bagels, toast, muffins, the coffee is TERRIBLE, web site says free HOT breakfast: I guess a HOT WAFFLE constitutes as the HOT breakfast. The fire sprinkler head in the entry way is still covered with blue painter’s tape Housekeeping is “ok” I guess, found a dead fly on the floor of my room along with other debris that wasn’t swept up No luggage rack No blow dryer Noisy guests on second floor above mine, 3 AM kids "bouncing off the walls." Couldn't call the desk because the phone was out, had to walk to the desk to find no one manning the station. Took the complaint into my own hands and knocked on the door of the room making the noise. Told the woman that the noise was unacceptable, had a few words, went back to the desk to complain again, finally a clerk at the desk. The noise basically continued and was noisy again the second night. There was no compensation for the inconvenience, just an "apology." The hotel charges an additional $5 service fee PER NIGHT that isn't noted anywhere on Booking.com web site. When called out on it, Booking said call the property and the property said call Booking. All I have been getting is the run around. No refund, no attempt to make it better by either party: Booking OR Sleep Inn. When calling Choice Hotels, I'm told the charge is at the discretion of the property. The Manager of the property keeps avoiding me when I call. I will never use Booking.com for reservations .. or stay with this chain of lodging again.

The room was comfy and looked clean.

Horrible customer service the clerks were rude. No towels or wash clothes in the room. I had to beg for housekeeping services twice to be turned down. I was told to bring dirty linens downstairs. I was not doing it after I requested services. The male clerk asked me if I could follow directions at check-in and slide my credit card across the desk. He was very snappy. Trash outside the room because lack of housekeeping services. I left my stay early.

Super comfortable and big bed, friendly staff, had a pool onsite, rooms were very spacious, free parking, good location

We stayed for 2 nights and both mornings and nights the water never got hot in the shower, apart from this we had a lovely stay and would definitely stay again!

It’s good location quiet area

It wouldn’t been nice knowing they had a problem with me and my boyfriend staying there. After paying for a booking online finding out after being checked in for an hour that we are longer welcome there. Kinda of ridiculous you think.

One of the worst hotels in Newport News Virginia, Doors don’t lock, and the staff keeps opening my door with a key even with the no disturbing sign on the door , then Apologized saying they ain’t know , after they just opened it hours ago and we argued about it …. Another thing extra fees. Talking about some 10$ for a “hotel” fee .. breakfast terrible they only have cereal and 1 waffle machine but no waffle mix they bring it out at 9 even though breakfast start at 6 . Just down right terrible DONT COME HERE!!!