The location is great! There are so many nice restaurants within walking distance, it was hard to choose where we wanted to eat. The music hall is also less than a mile walk and the historic neighborhood in that area is beautiful. The bonus art exhibit in the lobby was fun and very unique!

The location is perfect. The staff is always friendly and welcoming.

I feel like the rooms could use an up date.

The style of tune room was fine.

The front desk staff weren't very friendly. The bartenders were rude about the vouchers given by the hotel. The room was much smaller than it appeared online.

The art was very beautiful and the room was nice. Staff were very helpful.

The shower was the worst part. Handle very difficult to move and some water sprayed to the side. Something wrong with the drain plug.

Location, front desk staff & art throughout.

Extend hours on Saturday for the free tasting of bourbon to go along with your museum tour. From the website it stated that it was open ‘until’. It did not have an ‘end time’. We returned to the hotel around 11:05/11:15 and they had already stopped serving so we did not get to use any of our vouchers. Very disappointed. When I got off the elevator to go to the room, the first thing that I observed were the long black streak marks on the white walls. When we made another left to get to the room, there were more streak marks on that wall as well. Not sure when the last time they have been cleaned or painted. Once in the room, it reeked of smoke and the lamp next to the bed was broken. How the cleaning staff could miss that and not bring it to management attention and have it replaced is beyond me. We immediately went back downstairs, explained the situation to the front staff. They apologized and immediately switched our rooms which I appreciated. The location was great. Very close to the venue where we attended the Men Of Honor Gala. For the price I paid, which was a gift to my brother and his wife. I’m sorry to say that the Hyatt Regency, where we also had rooms was cheaper and the rooms were just as good as 21C. My brother did not complain about the bed, so I’m assuming it was comfortable. If in Cincinnati again, I would definitely return to the hotel, just to view and take a stroll through the museum. I don’t believe I would stay there.

Water got hot for 2 minutes in my shower and then cooled off to a lukewarm at best temperature.

Good location, original museum vibe

Unnecessary complications with tax exemption (worked eventually, after some back and forth). At this price, I would have expected staff to handle this straight away, especially since I had pointed it out when booking.

Conveniently located. Friendly and accommodating staff.

an