not much

arrived about 4:30pm to check in. We were then going to drive to Glenwood Springs for a soak in their hot springs. No elevator I assume because it was only a 2 story. The lady at the sign in area apologized because she was training and couldn't finish checking us in. I mentioned that I'd paid online, which she knew. She said the manager would be right back. 15 minutes went by, no manager. I asked if he was a smoker, she replied no he wasn't. Finally, she decided she'd go ahead and do up the plastic card keys to the room. I went up the stairs to check out the room, and I immediately noticed the door had the door held open with the latch. I opened the door and found the beds hadn't been made, the room wasn't even ready. I went back down and told the lady I wasn't happy. Still no manager, and I'd been there 25 minutes. I left. Never saw the manager. Came back about 8:45pm after dinner in Glenwood Springs. Room was okay. In the morning, I attempted to take a shower and the handle just spun left and right. I tried pulling the handle out, but nothing. Gave up. We packed up, went down to eat breakfast at about 9:00am and asked if the manager was around. The young man said he'd be there at 10am. I mentioned the shower, and he said, "all you had to do was pull the handle out from the wall to get water. I said if that were the case, guests should have instructions there. I told him I was not blaming him about 3 times, but that as a former BBB President & CEO I know how to write a bad review and to expect one. I also said they should make a full refund to me for our troubles.

The breakfast consisted of 2 cereals, bagels, muffins, activa yogurt, eggs, sausage links, pancakes and juices, fruit. Nice not having to go out for breakfast.

Several office type chairs were badly peeling and needed to be replaced.

Everything as expected or better. Large selection of breakfast items, all ready to eat at 6am or before. Staff was pleasant and helpful. Bed was comfortable.

The location was perfect for my needs. I had a trail run the next morning that was 30 minutes away. The room was large and clean. I was on the 2nd floor and the noise level was minimal, even with a family of 7 next door.

That they could make an exception and let you check in early, especially since it would have only been 30 minutes. But instead there was an additional fee if I did that. So I didn't. I merely occupied my time with something else. The staff was great (in person). The drawback is that there is a kiosk that asks you to check in or out via. And the computer cuts out and the sound is so low that it's hard to understand what the person is asking you. Definitely not a fan of checking in or out in that manner. What happened to human being customer service?!?

The bed was surprisingly comfortable and the breakfast decent for a continental breakfast.

The room was in dire need of an upgrade. The walls need to be painted. Furniture was old. Lights/lamps need to be available on each side of the bed. The phone handset rattled and clunked inside and you could barely hear the front desk rep. There was no shower curtain hung by the tub. We had to call the front desk to request one and then had to put it up ourselves.

It was a beautiful setting

The worst thing was the location to train tracks. Every two hours it felt like a train was coming through your room This place is in the middle of remodel. The pool had patches all on the bottom of it. The staff was ok not super friendly Not alot of places to eat around the hotel.

Very dated. No elevator. No staff.

Everything

More comfortable beds would be great. But staff was nice. Housekeeping ladies were AMAZING!

Beds