Out experience was awful the pool was unavailable no wifi available amd i asked for a discount for pool unavailability and wifi and front desk person just says no no explanation at all

Everything

Complete privacy

N/A

Quiet

I liked that it was close to restaurants and stores.

When we first arrived to check in, the guy at the front desk wanted to deny us of a room that we had already booked and purchased because my husband is 21 & I’m 20 years old. My husband was the one that purchased the room but I was called a “minor” and said they would work on getting us a refund, then he comes back and says he will allow it this once. Well, this morning at check out the front desk lady says we didn’t pay for our room last night and that he didn’t charge us, I booked the room online therefore there was no way to continue without paying. Our card was charged and we provided her with that proof as well as confirmation emails and the pin #. She asked to have our card info and I asked her for what she said to look it up and see if we paid, but in fear of getting charged twice I declined giving her the card info. I left her with my phone # & told her she could call me with any questions or further proof. Will not be staying here again or recommending to friends with unprofessional staff.

good location

the floors were dirty, the towels felt rough and didn’t smell clean

Room was clean before we left

On Saturday April 9th we arrived to the our room at 11:40 and when opening the door we instantly smelled weed like if someone was smoking inside the room, we spoke to the employee at the desk and talked to him about our situation and the employee said that he couldn't do anything about it, so we gave him the room cards and left and told the employee that we were going to contact bookings and I'm still waiting for a response.

Breakfast was OK, location is excellent, the cleaning staff was nice.

Front desk people a little rude, System was not working, I was charged on the internet (Booking) some amount and then I was charged full upon arrival in the hotel and had to pay cash as they did not have the system working, so I may loose the advance payment I was charged on the booking webpage. Now, talking about the Room, it had 2 non working lamps in the middle of the beds, the toilet had an hexagonal nut floating in the toilet and a piece of carboard inside the tank that made the water run and never fill the tank up; I had to fix it myself (meaning take the nut from the toilet and clean the tank from garbage), I also fixed the curtains that were hanging letting all the light in at night. The beds were squeaky, the blankets were not large enough to cover the whole matress and the Television never worked or there was no explanation on how to use it and jump from the bubbles screen to tha channels. I requested towels one night and the front desk had none in case of a emergency.

Location and very comfy!

Customer service, the receptionist was a little bit cold and unfriendly.

Bed and Pillows

Sticky floor, not clean, bad A/C, noisy fridge, no coffee, terrible TV, weird smell

Nothing

No heat in room