Surprised that we were on the Omni property and had use of all of the amenities. Staff was friendly and helpful.

The room was not good. Both beds were broken and you felt as if you would fall out during the night. The microwave/coffee machine was in the bathroom; gross! No mini fridge. No view of the ocean, so of course not beachfront as we thought. Screen was broken on the sliding glass door so we never used the patio.

OVERBOOKING all'arrivo

The ability to get a room at the hotel because the villa did not have internet service.

The room at the villa was dark and dreary and the carpet wasn’t clean.

Staff was great, room was great. Iw puld stay again.

Wifi wasn't working or the cable. So that was horrible when u have a 3 year old. Very frustrating.

proximity to the Ocean

no hot water

Beautiful property with lots to offer. can easily get turned around if you’re not paying attention. Loved being right next to the beach but not all places have a view. Cool markets, restaurants and pools to cover anything you need.

Seagulls attacking people eating outside by the pool.

The property was gorgeous. The resort had everything you could want or need, playgrounds for the kids were great, nature trails, beach access. I could go on and on it was wonderful! But the best thing was the staff they were amazing and kind and so helpful. The room we originally booked the air conditioner wasn’t working I called to see if they could fix and that wasn’t an option due to parts so they took us from our villa and upgraded us to an ocean front room in the hotel. They gave us complementary drinks and an appetizer in the hotel bar they were going to give us free breakfast but the conference we were there for was already providing it. We can’t wait to come back and stay here again. Thank you to all the staff from front desk to the bellman to the bartender and house keeping! I wish I could remember everyone’s names because you were all AMAZING!!! traveling with a 2yr old and 14 yr old could have been a disaster with no air day 1 and my 2yr old having an accident all over our bed at 10pm on day 2 . The staff made it amazing and relaxing thank you for being so caring and nice.

It was hard to navigate such an large property with the security gates most of which are electronic.

The breakfast buffet was great!

The room had several deficiencies (1) Iron board would not stay open(2) the iron cord would retract(3) the sliders were difficult to open (4) the closet door kept falling off (5) there was a ceiling access panel that look like it was about to fall.

Everything

no shower in my villa. no refrigerator in my villa.

the Villas offer more space, amenities like kitchen and washer/dryer while still enjoying the resort style as you wish. They make it easy with the shuttle bus to get around the property!

Distance to beach. Room needed updating. Master bath tub/shower is a fall hazard.

Location. Amelia Island is beautiful and a very peaceful place to vacation.

We liked everything about it.