The property and room were clean, you needed a room key to access the lobby and the elevator, so it felt very secure. Staff was really nice, friendly and helpful. There’s a cafe in the lobby so easy access to coffee (although it’s expensive). It’s a small hotel, which made the experience feel a bit more personal. Great if you’re travelling on a budget.

Although the room and hotel were both clean, the fridge smelled like death whenever we opened it, so we weren’t able to use it. The location was both good and bad. Good because it was walking distance to several bars, restaurants, and Chinatown. Bad because it was right on the edge of the Tenderloin, so you it was a little sketch sometimes and you have to be very aware of your surroundings and where you’re walking because you can very easily stumble right in to the Tenderloin if you’re paying attention.

Staff was great. The room was clean.

The area made me a little nervous when traveling with young children especially in the evening.

overall pretty good. Location was good, beds comfy

Bathroom was small with nowhere to hang towels after shower.

No toiletries

very dirty where it’s located.

The room was spacious, the location was excellent, the staff was very friendly and helpful and everything was clean and nice.

The bathroom was a little tight but over all loved staying here

The staff was great, the rooms were neat and clean, and overall, it was very comfortable.

They did over book the first night we were there. So we didn't get to enjoy our booked room until the next day.

location

size

Very friendly staff

The small bathroom

location

great location

Nice, comfortable and clean rooms. Friendly and helpful staff in reception. Our safe got locked at one point and reception were quick to send someone up to fix it

Location felt a bit unsafe at night, quite a walk from union square. Food/drink options were limited and pricey

location, clean, water cooler, friendly staff.

Not enough gym equipment, would be great to have at least 1 full power rack and a working weighing machine.

location was perfect and beautiful hotel

Door key did not work and locked me out of the room twice during the stay. The internet connection was patchy in the room.