This place is IDEAL for NYC Pride Weekend. PrideFest is LITERALLY right outside the front doors of this hotel. It’s proximity to Union Square Park and station is unbeatable. The staff here is AMAZING. I had an issue with checkin, but the staff’s hospitality made it very hard to stay upset. I stay here yearly for Pride weekend !

I tend to have issues at check-in, going thru booking. It’s quiet frustrating, I don’t know if it’s on bookings end or the hotels end, but the last 3 years there’s been a problem. This year the issue was more on me initially,however the was it was resolved by the morning crew left me with a room cancellation and the afternoon crew with no answers for me as to how it happened.Gratefully I’m local that I was able to return home that night and get the room I booked the following night, but only after rebooking while I was there at the front desk. Obviously using booking.com comes with discounts, but possibly booking DIRECTLY with the hotel is the better option. They seem to have issues with 3rd party sites.

Clean, nice room. Comfortable bed. Would absolutely stay here again.

we loved the private terrace

no tea making facilities no spa

conveniently located, clean, staff was amazing

Great location, close to Union Square Market, Trader Joe’s and new food hall. Walk to EATALY or Downtown.

It’s a bit on a pricey side

location

rooms very small, shower looked like it could be cleaner.

new room

No room service. No separation between room and bathroom. Housekeeper had to be reminded to clean my room at 7:30pm!

The room was not done after having left it for a few hours.

Location

The bathroom was dirty and there was a stain on a sheet. Also on the floor there was a stain like soda that I was able to clean with a piece of paper. Very uncomfortable space for clothes. Definitely not worth the $600+ a day I paid. I arrived a few hours before check-in time and had to pay $60 to occupy the room, which we know was available and no one else could use. In this case, being a "genius" from Booking.com did not work

I love the location.

The hallways look very tired, and the showers look like they need to be redone. I’ve stayed here several times. Maybe they don’t have a record of it, but they gave me a very tiny room with a horrible view. I will probably start staying at the W instead.

location

morning front desk staff is very rude (even by NYC standards).

excellent location near Union Square small size Hotel with warm welcome of staff

room size congested not enough clothes storage area

friendly staff and great location

n/a

This is an excellent location, close to Union Square subway station. We were on the 7th floor, street-side, and with the window closed, there was very little street noise.

Not a fan of the open-concept bathroom.

location and extremely friendly helpful staff