Location, pool area

Building works, noise, unapologetic staff

Die Nähe zum Strand. Stil des Hotels. Schönes Ambiente. Organisiertes Parken. Schöner Poolbereich (inkl Whirlpool). Dachterrasse mit Bar und Livemusik

Technische Probleme beim Check-in (Personal war bemüht dieses zu klären), Einzug einer vorher nicht erwähnten Kaution. Falsche Abrechnung an der Bar.

The room was great, had a divider to separate the bed and seating area. Very nice if one person wants to sleep and others want to stay awake. The views from the room and rooftop bar were spectacular. One of the front desk staff was friendly, and the other staff members around the property were wonderful.

Someone had a dog on the property that had problems leaving excrement on the stairs both inside and outside. Quite rude that someone would let their dog do that and not report it to the staff.

Location was fine but it is not on the beach. There is a road that you have to cross to get to the beach. The breakfast was decent at the Castile restaurant.

The hotel room was very outdated, and the couch and chair had many tears and rips in the upholstery. The room was dusty like it hadn't been cleaned well. We were told we had a balcony with a Gulf view and when we got up to the room, there was no balcony and the view was of the street with a little bit of gulf view. The halls of the hotel were all patched up with drywall spackle and no pictures or artwork of any kind. It was very gloomy and dark in the hotel. To get to the pool you had to walk through the parking garage and the pool was tiny. It felt like I was staying at a Best Western except over paying about 4 times as much. We were unhappy with the quality of the room and went to the front desk to express our concerns. They said that they couldn't do anything about it but could let the general manager know and would give us a call but they never did. There wasn't even a telephone in the room to call to the front desk. It was the strangest hotel I've ever been to. I would not ever recommend this overpriced dump to anyone and will never stay again!

Schoon , rustig en geen massa hotel zoals het rosé hotel tegenover

Niets

Across from the beach, staff is great, decor

Furniture needs some repair.

The facility was very nice and quiet. Really clean and the restaurant in the hotel has really good food.

The facility was very nice. All the staff, except the overnight attendant, was great. He was very creepy towards me and tried to get me to walk in a dark area saying there was a different way to get back to my room, and he insisted I go that way as he followed me. I didn't go that way because I felt he wasn't right. Great hotel, but not coming back because of that.

Good new hotel by comparison to others on the beach.

Poor management - lots of people with ‘Manager’ in their title, but no one took responsibility to resolve the problem we had with our booking. We were assigned a room that was already occupied by someone The free Genius upgrade was not honoured and we received a lower grade room. Front Desk blaming previous hotel owners and Booking.com saying that photos in the room type didn’t show what you actually receive. No self parking option.