. Propreté

Aucun petit déjeuner malgré le prix important pour une nuit. Insonorisation médiocre

fitness facility

1. Room keys did not work for duration of stay so hotel staff had to let us in our room every time we left. Very inconvenient. 2. TV in room did not work. 3. Gap underneath room door let in bugs. 4. Hotel would not take credit cards --made us use ATM for cash; max limit was $100 and high ATM fee for each withdrawal 5. Chickens woke us up every morning at 4am

The pool and outdoor bar area is great. Lots of lounge chairs and umbrellas if needed. The bartender, Zoey, was the best!! Personable, attentive and pleasant. She made the experience enjoyable, the way you want to feel when you're on vacation.

Not good customer service. We are still trying to get an answer for a charge on our bill that should not be there. They are not responding, still, after 4 attempts. They are charging for a donation fee per night, $2.45, that they will write off, and you get to pay for it, without your consent. If you’re a real sound sleeper then you won’t mind the roosters crowing, starting at 5am, and continuing all day long! You don't need an alarm clock. They will do the job! The atmosphere of the room was so, so. Not a fan of bathroom barn doors that don't close enough to give privacy. We were able to go to the neighboring hotels, that were sister hotels, and had the worst experience at the pool bar at 24 north. We were practically ignored by both of the bartenders working that evening. The man and woman that worked that evening were not interested in customer service. Just chatting with one or two people at the bar. And we are not picky, believe me! They were not even busy, just busy doing nothing! We were wondering, is it just us? NO, we spoke with other guests that agreed.

The room. The house keeping. Location. They were all disappointing. The first room they gave us had black mold in many places. It was not possible to breathe inside. Over the furniture there were yellow humidity marks. Again black mold on the door and even the bed sheets and the pillows were smelling mold. They changed our room but same problem was there too. Furniture were old and partly damaged. Down parts were broken and dirty. The most terrible thing was the house keeping. They were walking around like they had a bad news. No hi no bye. Not possible to communicate and ask something. They didn't come to clean n change for days even though we called them and complained about their absence. In that hotel there is no reception so you have to go to sister hotel to ask anything. And don't even bother to go there to ask because it doesn't change anything.

The team and atmosphere were great! We had a giant room and loved to stay here!

Can’t change it but I thought the hotel was closer to downtown, but other than that it was great.

Location

Lack of hot water and mystery charges on the bill And staff with no knowledge of the hotel

The bar area and reception area were decent.

The room’s photographer well but the building is old. The elevator didn’t sound healthy. The house keeping was terrible!!! First day we returned to our room, the bins were emptied and we got new towels and coffee pod had been restocked, the floor had not been cleaned (i wore my white sock for about a minute and they were blackened), and the bed was left unmade. The second day we returned at 5pm to a having had no room service at all. When we phoned for service they said our room should have been serviced. Mismanagement for sure or understaffed either way unacceptable to expect the room to be serviced with the bear minimum.

Le personnel et la piscine ouverte jusqu’à 11pm

Ras