Good location, helpful staff, nicely decorated room, comfortable bed, nice bar.

Nothing

The valet staff and valet service. Restaurant staff at breakfast buffet was very nice.

Front desk staff was not friendly. Not helpful at all. Food was terrible. No chicken fingers on the menu for kids. Beds were hard as a rock. Room was moderately clean. Not great not terrible Smart tvs with access to Netflix would have been nice

Zentral, schöne Zimmer, gute Bar

Preis

Great experience

They don’t tell you that parking is $50

This hotel is amazing! We were in a corner room on floor 23 and it was outstanding! Our room looked out onto the mall/lake in one direction and the downtown skyline in the other. You could see the Terminal Tower even while lying in bed! I really enjoyed coffee each morning while sitting in a chair by the almost floor to ceiling windows. The room was spacious, modern, and well appointed, the bed was very comfortable, and the lighting was great in the bathroom (plus, there was a stand-alone lighted makeup mirror stored below the sink). For the most part, getting to and from our room was easy, as there are plenty of elevators and they seem to be fast and run frequently – the exception being after the nearby concert we attended, when there was a giant line for the elevators stretching into the reception area. In terms of amenities, we only checked out Bar 32. The view from the bar’s patio is gorgeous (looking directly onto the lake and Cleveland Browns stadium) but it was packed when we were there around 4:30pm on a Saturday. It was standing room only and took about 15 minutes to get a drink from the bar. By the time we left around 5:15 there was a big line to get in – so be warned if you think you’re going to go enjoy a chill relaxing happy hour on a weekend day with nice weather!

It is very pricy (especially if you’re in town for a special event like we were), but the value received for what you pay makes the price sting a little less. Parking (even self-parking) is also very expensive, but it is nice to have the parking garage accessible via an underground tunnel so you don’t have to be exposed to the elements or try to cross the street with your luggage.

Fabulous restaurants, staff, views atmosphere

Parking / long valet waits - need to staff it up better during busy times .

It was very clean ! And well kept , felt very cozy and the location was amazing with a great view of the city and lake !

Nothing it was all amazing

Hôtel propre avec une belle vue pour le couché de soleil

Attente de plus d 1 heure pour récupérer sa voiture facturée par le valet 60 dollars pour 1 nuit .. un vrai scandale…