Title: A Luxurious Stay at Plaza la Reina: Where Hospitality Shines Bright Nestled in the heart of the vibrant city, Plaza la Reina stands as a beacon of elegance and sophistication, offering a truly exceptional hotel experience. From the moment we stepped foot into the opulent lobby, we were enveloped in an atmosphere of luxury and warmth that set the tone for a remarkable stay. One of the standout qualities of Plaza la Reina is undoubtedly the exceptional service provided by their dedicated staff, who go above and beyond to ensure every guest feels like royalty. At the helm of this extraordinary team is the esteemed property manager, Philippe, whose unparalleled commitment to excellence truly sets this hotel apart. Philippe's attention to detail, unwavering dedication, and genuine care for guests' well-being are truly commendable, making our stay truly unforgettable. Throughout our time at Plaza la Reina, we had the pleasure of interacting with the charming and knowledgeable staff members, all of whom displayed a level of professionalism and courtesy that exceeded our expectations. In particular, Troy at the front desk stood out with his impeccable service, friendly demeanor, and eagerness to assist with any request we had. His warm welcome and genuine hospitality made us feel right at home from the moment we arrived. The accommodations at Plaza la Reina are nothing short of luxurious, boasting elegantly appointed rooms and suites that provide a perfect blend of comfort and style. Every detail has been carefully curated to ensure a restful and rejuvenating stay, from the plush bedding to the designer amenities. In addition to the impeccable service and lavish accommodations, Plaza la Reina offers a range of top-notch amenities, including a tranquil courtyard, a fitness center, and a stylish lounge where guests can unwind and indulge in exquisite cuisine and drinks.

There were plenty of restaurants nearby to get meals.

I booked two rooms that should have been the same, one for my adult son and one for my husband and me. Upon checkin, we were told that my husband & I got an upgrade. We went to my son's room first, a magnificent, spacious room right off the plaza with a king-size bed. We then went to the "upgrade," which appeared to be smaller in square footage and had only a queen-sized bed--so, they gave one person a king-size bed and two people a queen-size bed. It had a little balcony, but the doors to it would not latch. We returned to the front desk where the man there told us they were sold out so probably couldn't give us a different room. His colleague, however, said she had another room available with a king-size bed. Yes, it did, but it was the smallest of the three rooms we saw, not off the patio but down a hallway, and the view from the room was the side of another building and two dumpsters. The sink was also not cleaned properly. I was not happy at all with either the "upgrade" or the final room. Considering we paid the same amount for both rooms, we really got the shaft on the room for my husband and me.

Good location , spacious rooms

Room service was disappointing, we requested room service to be done daily , however our rooms were not cleaned on a daily basis some days not cleaned at all. Front desk were friendly and took notes but the issue wasn’t resolved.

Facilities such as washer/dryer, kitchen, staff, parking expensive but super convenient.

No kitchen ware in the kitchen, had to buy knifes and boards, etc. Housekeeping was not done if not asked and some days was not donw when we asked. Shortage of towels. Annoyed to be asking them to do all the time

Nice decor and vibe. Very good location

Service was sometimes not the best. There was no soap in the rooms and only one set of towels even though the room was booked for three. The sofa bed was not made and when i asked if they could have it done while we were out when we got back it had not been done. So we were given sheets and had to do it ourselves

Location was great, we were working at UCLA and could not find a better location

Leaving aside that the couch mattress was a nightmare to sleep, this could have been a pass and my review could have been just ok / fine. However, what I never experienced is that a business, particularly a hotel, ghosts a past host by no answering an e-mail, booking.com chat, or even call JUST to claim the invoice for my stay. I don't even know if this is legal, but truth is that I left the property with the concierge stating to me: "in a few minutes you'll receive your invoice via e-mail" and it has been more than 2 weeks and several e-mail communications and a single reply to one of them stating "Working on it". I need this invoice to claim expenses back to my company and I don't know exactly what the management of this business is doing, no customer care at all to just devote less than five minutes to send me an invoice? Unbelievable.

location, size of suite

room was dirty (there was dog kibble on the carpet and wood floors did not appear to have been mopped in a long time), sofa bed was uncomfortable and did not have any blankets or pillows on it, requested towels 4x before they were brought to room, room was never serviced during our stay

The staffs are so nice and care about your feeling and needs.