Cleanliness, good breakfast, very large room and bathroom, friendly staff, black out blinds in the room. West loop location was excellent for a wedding I was attending. Close to many restaurants on Randolph st. 20 minutes to MDW airport in light traffic.

Mattress a little too soft for my taste but ok.

The hotel and staff were very nice. The room was comfortable and clean. I was given free water at the lobby and a pack and play with extra blankets for my baby. Checking in and out was very easy. I loved the body wash and lotion in the bathroom.

I wish the room were quieter from outside noise and neighboring room noise. Also there were only pork meat options at the breakfast buffet.

Clean, location, safe.

Nothing we did not like.

The hotel staff did very well. We always had a clean room and, bathroom. The receptionists was very helpful and nice. The breakfast was great. Even though it was the same breakfast everyday.

I didn’t get bad experience.

The breakfast was delicious. The room was clean The view was nice

There was nothing I didn’t like.

Rooms are nice and the view.

Parking, rude staff, breakfast is horrible

Amabilidad y predisposición del personal, ubicación del hotel, comodidad y limpieza de la habitación.

El COVID no puede usarse como excusa para ahorrarse el servicio de limpieza diario.

Really enjoyed breakfast; it was a good variety and had different items each morning. The pool looked nice, although we did not swim; there was an outdoor terrace that also was inviting. Room was clean, we had skyline view (paid extra) but it was nice. Daily housekeeping which is such a novelty these days. Nice big bathroom and shower; refrigerator in room. No real complaints about the room. We were able to walk to the Magnificent Mile and the Bean but it was a decent walk, honestly probably a couple of miles when we were all said and done. We ended up using Lyft to come back to room and used the bus system to get us from the MM to Navy Pier; not that is not walkable but we were tired of walking by the end of the day. There are restaurants within walking distance as well, but again a few blocks away. Also, for whatever reason, things closed early on Saturday evening; when we returned to our room (11pm) we had difficulty obtaining something for dinner and had to resort to ordering pizza, yet on Friday night the restaurants were open till 1-2 am. That is not necessarily the hotel's fault, but just be advised that given its location, this is the experience we had.

Our biggest complaint is the parking; it says, 'parking on site' and we knew there was a charge ($58) per night, however the parking garage is not independent to the hotel; it is just a public garage that anyone can use, so when we got there approx. 915pm Friday night, there were maybe 3 spots available. HOWEVER, it should be noted that if you have an SUV or large vehicle, it is very tight to get parked. We damaged our car by busting out our tail-light simply trying to get secured in the parking spot. (We heard another car do the same thing). Also, the garage is only 3 levels but you don't know that until you reach the 3rd level and then are stuck trying to get turned around. We finally were able to secure a spot only after someone left and told us about it; suffice it to say that we parked and never used our car again until check out. We used Lyft transportation to get where we needed to go. I know that is to be expected in a big city but the info on the garage needs to be clearer.

I liked the room and the view from the room

Front desk staff. I asked if they had a different type of water than the water offered in the fridge. She told me no, and proceeded to pull out a different brand of water in front of my face after I asked. Very rude

clean n nice

limited parking

Everything

Nothing

The location

N/A

Poor quality breakfast.

Quality for money spent

location

they never cleaned the bedroom!!!

Staff was friendly, felt safe and secure to have car in the garage and stay in the hotel.

clean

all good

the stay was comfortable and customer service was amazing

Loved the spacious room.

Very comfortable.

I loved the breakfast. Those waffles were outstanding. Great breakfast. Bed was huge & clean room.

The room was VERY dry. It was very uncomfortable. The bed was uncomfortable & made a lot of noise if you moved a tad. The staff wasn't welcoming on arrival.

Spacious and comfortable room with a great view. Hotel staff were very friendly and helpful. The hotel is close to public transport and activities.