First of all When I setup room I asked your agent if property has a beach. You said YES There’s no beach on property So you simply lie to me Right now i'm talking to Nicole (your agent). I explained that I was looking for a beach front property. She said that a beach is located at Neiborhood property. I was there. First of all why I have go somewhere if I expect reservation for beachfront. Second there is no beach close at all. I was driving everyday 10-15 miles to the beach (one way!!!) I'm 77 years old and you play with me this game. Please just even partially return my money.

Lokalizacja i transport na Key West

Obiekt jest brudny Pokoje słabo sprzątane Zapach w pokoju okropny Brudne dywany Brudno w łazience Karaluch w łazience

Third visit , loved the staff we have spent time with in previous visits.

We were in the Serenity building which you could normally count on to be just that , yet families with children were booked in the adjoining room twice during our stay , so a little noisy. A couple housekeeping misses and the restaurant wait time was excessive a few times and ran out of the dinner item we had chosen one night . It’s my understanding they were understaffed .

The room was beautiful. The bathroom was awesome.

Paying for parking

Cleanliness , closeness of facilities

Parking

Food. Room.

My room wasn't done one day after I leave and came back. Ask some one to do it when I was going out and I came back it wasn't done. Had to just ask for some fresh towels.which was ok.

The hotel has a relaxing vibe. The rooms were lovely and the view was great. Shuttle to town was useful.

The hotel was pricey. Bought cocktails in happy hour but charged the same price as non-happy hour. Asked to upgrade a room but told hotel was fully booked, not sure this was the case as many rooms appeared empty and the day before there were other options online.

When we first arrived hotel, I told front desk we had a separate back to back reservation hope to stay in the same room to avoid moving because we had activities early morning next day. The agent told us no we have to move because different room type reservations we booked. We were a little disappointed because we need to wake up very early to move. We don’t know if the room will be ready for us to check in that early of the time, then we need to get ready for our all day plans outside. Other agent Stephanie helped us out and covered told us no need to move for the next day. I appreciate for that:)

With the rates we paid hotel didn’t serve complementary breakfast and check in was after 4pm. We arrived a little early after 1pm from a long driving distance was expecting if we could get a little bit earlier check in, we didn’t receive the hotel call for a room ready until 4:30pm, so it turned out we went on a boat while waiting checked in at 9pm