The breakfast was supposed to be included but was not. Was told that I had to request breakfast when booking the room - that’s BS.

The bathroom door was not on hinge’s properly and you could not shut it all the way ☹️☹️ The luggage charts were half the size of most hotels. You had to become a rewards member to get free wi-fi which has never been the case at any other hotel I have stayed at!😡😡😡

The staff were exceptional and so kind. I also liked the little restaurant they have. Simple but okay in a pinch!

Rooms weren’t very clean, first room I went to wasn’t even made. Second room looked good I thought until I really got in there. In the shower there was hairs and had a weird smell. The light switch in the bathroom visibly had dirt on it and door handle also had dirt you could feel caked on

Not really much to like

It overly smelled like cleaning products and it caused my husband to have really bad allergies. We found blood on our pillow and comforter and the AC soaked the floor under it. No one ever came to restock us in towels or even toilet paper

Cleam

For the rate of the room a complimentary breakfast should have been included.

Available

You need to pay extra, the list of dishes is limited

Access to the freeway and the staff was polite

The carpet in the room and loveseat and ottoman was nasty.

Rooms were nice and beds were comfy.

No snacks, no drinks, fryers and ovens weren’t working on breakfast area, no bottled water, had to ask attendants how to get into pool because cards don’t give access.

Clean rooms.

The breakfast that was included and charged in the price of the room was mysteriously changed to a complimentary breakfast coupon for ONE person, even though we were two adults on the reservation. On reading reviews from other guests, I realized this is a regular practice, and the manager just blames it on the booking provider. This is the first time I have experienced this, and I will not be staying at this hotel or this hotel chain again. I know I will get a generic meaningless response from the management. If the management was serious in recognizing and addressing the problem, it would not be occurring repeatedly with many guests. Very disappointing. 'Complimentary' means getting something you have not paid for. So basically, guests are being duped of the breakfast they have paid for and what is promised on their reservation. Some guests need their breakfast so that they can have their medications. I hope the management will take the time to read this review and take appropriate corrective action. If you want guests to pay for their breakfast, be upfront about it. Do not say that 'breakfast is included'. This is deceitful and not good business ethics.