The location was excellent, the staff were helpful, especially Keith at the front desk in the evening.

The pool was not working.

Beautifully appointed and comfortable. Felt more like a home than a typical hotel room.

Liked everything.

Rooms are spacious with comfortable beds. One of the ladies at reception was fun. Being able to play basketball in the courtyard is fun.

Housekeeping is a disaster. The room was not properly cleaned - there were shaved hairs left in the bathroom sink. Room was cleaned on second and fourth day, but then they never came again for the other four days I stayed there. I told reception on the evening of day six that the room wasn’t cleaned, and they said they’d have it sorted, but still nobody came! So reception either forgot or holds no power over housekeeping - either way a gross failure! Breakfast was extremely poor. You could basically only eat dry scrambled eggs and super extra crispy bacon. The menu and quality of food needs vast improvement for a hotel in the middle of nowhere. Hotel bar is permanently closed. Unbelievable. The swimming pool was so dirty that we didn’t want to walk past it a second time. Fire pit was covered and was inoperable. So why is it included in the amenities?

Location, breakfast, staff and room. We had a great stay.

They replaced the real coffee makers with small and very strange single service coffee makers. The. stoves have coil type burners and if you try to sauté something the oil runs to one part of your pan. Very strange to have such old style stoves, but you get an oven. Check how far your room is from the elevator as it can be a very long walk. Also check if you are on the traffic side. Not that bad though for traffic noise.

too dirty and unkept in common areas

location

nothing

The staff was very friendly, the room was clean and the breakfast was good.

They only gave us 2 bath towels for 4 people. We asked for more towels, an extra blanket and an extra pillow (twice) on our first night and they never came. I had to go to the front desk again the next morning to ask for a third time before I got the towels and a blanket, still no pillow.

everyone was so nice room was extremely excellent

nothing