clean the bed was so comfortable

everything

nice property, hotel was clean and beds were comfortable.

Upon walking in, front desk clerk greeted us with an attitude. We were a group of 7 with 6 rooms booked. (all speaking Spanish) Upon checking in, Autumn informed us that our room was a Double Queen, I went ahead and proceeded to show her in my phone that that’s not what I had in my reservation. She didn’t even bother to look into her system and told us that “if y’all booked with a 3rd party that’s between y’all and the 3rd party, that’s what I have on my system and there’s nothing I can do”. Keep in mind that this room was booked 7 months ago. Comically the rest of the group had booked with IHG directly and they had their rooms. I immediately called Booking and they confirmed the same information I had. Booking called the hotel and then were offered a “King Room” that a King Suite would be available the next night for us. Went downstairs again, and Ms Autumn was on facetime while working. After ringing the bell twice she finally came out, still on the facetime call, and now miraculously they had a King Room. We let her know that the next day we will be switching over to a King Suite and she proceeded to let us know that now, she didn’t have that room for the whole weekend. All of this in an extremely rude manner. Coincidence? I think not, because another friend checked in later on and since they were speaking English she treated them extra nicely. Sounds a bit racist to me imo. The fact that we’re in 2022 and still having to deal with this nonsense is flat out ignorant. And for her to be the very first impression you get of the hotel, it’s sad.

Everything

Didn’t clean the room but every 5 days. Shower was dirty when we got there.

convenient location, clean, quiet, restful

The breakfast was a huge letdown. The coffee was stale and barely warm, and the “hot” breakfast was also scarcely above room temperature.

Good selection, clean, well presented area.

Breakfast was awesome and guest were friendly

Our first room was nasty; be looked liked it was jumped on and bathroom was dirty. We were promised a discount and moved to a different room. Of course no discount was given and our room was a downgrade. The lady at check out was rude and stated it was nothing she could do. Oh and my reservation was not modified so corporate couldn’t do anything. I’ll stick with the Marriott

Met our expectation

Booking.com screwed up the reservation!!!!!

I thought it was one of the best hotels I’ve stayed in in a long time! Clean!

No tv listening of channels.

i enjoyed the breakfast very much the choices were great. the local was perfect for me!

the only thing was the parking was crowded

new, clean, and great location.

noise! rooms are not insulated to provide a quiet experience. room to room noise was such that we could hear people talking in the next room. we could also hear their TV. road noise was a major disturbance.

rooms were great, breakfast was great.

alyssa at check in was rude. the elevators smelled like a farm.

Clean,nice room, comfortable facility. Really nice young man in housekeeping.

In town for a high school rodeo. Wanted to unpack. Ar and check in early around lunch and was bot allowed. Next day I saw a very nice youngady come a d request early access to her room and it was denied even though they were Ean and available rooms because I asked another employee the same question. Very poor customer service by young thin African American lady at front desk.