Mr. Nelson, Ms. Priya & Mr. Ravi chandran and also Mr. Ajith supported very well. Rest of the staffs need to develop their customers handling.

they have a very rigid hot water policies, which is completely a negative concept in the cold weather places like Kodaikanal, which needs to fine-tune. During night they should have an housekeeping service person for customer's support. During night they should have atleast the provision of providing beverages for the room stayers.

Less no of staffs in restaurant, which made long waiting time for food service.

The location is near the lake but it is in a very crowded area with too many workshops and such other shops. It is very uncomfortable to walk along the road. The parking space is very less we wait one hour to take out our car from the parking space.it was tightly packed with cars, during my stay because the hotel was fully occupied.

Worst

location was good breakfast was good room service was good

Room small for 3 persons Ground floor was noisy Tight parking of vehicles

Breakfast was not good and also had only few items.

Staff behaviour at reception and at breakfast place.

Room was okay

We do expect a 24 hr hot water in bathrooms when we stay a place like Kodaikanal and Room should have a electric Kettle

Parking was pain, they will call you in between to move the car to take another car

Staff's are friendly