Liked · The staff are extremely hardworking, as they are very busy with lots to do and are pretty organised in doing so. They are also keen to support and are amiable. The room was a good size with a good bath (more thorough cleaning is advised). I really liked the breakfast, lots of choice. There was so many options for entertainment we were spoilt for choice, incredible talent every night. The on-site gym, classes, pool, spa, restaurants, bars and local beach are all good reasons for me to keep coming back to TLH.

Disliked · There wasn't any drinking water available in the rooms, the water in the bathroom was cloudy and not drinkable. I was working from my room and I found myself getting thirsty several times without any immediate water available. It would be an easy fix for the cleaning staff to add some filtered water to the rooms daily or on request even for a fee. The bed moved every time I did, It needs fixing or replacing. Walls are thin and you can hear everything, in my case from someone in the room opposite, solvable with ear plugs. There is an issue around the dinner that does not make sense (to me). The fee for a three course meal is approx: £23.50 then a supplement is payable for additional options £5 for a specific starter and £12.95 for a specific main. My confusion is if we are choosing the supplemented meals why pay the £23.50 plus the supplement, why not just pay the supplemented rate? I am pretty sure it wouldn't cost much more, paying for both feels considerably over priced of course it's our choice as the customer to make. The facilities on Booking.com list room service however, I was informed in person this wasn't the case, so it might be worth amending. Overall a good stay, I am detail-oriented hence the comprehensive list.

The room was clean and tidy and spacious good choice for breakfast and dinner and in good location the staff were friendly and pleasant and will visit again

Pool, was great a little cold but that's just my opinion.. Facilities were good.. Pool tables very poor... Snooker tables were well kept .. All in all a good Aztez Games is a good place to spend a little time ..

The toorak we stayed in smelt very musty as you walked in . The rooms really do need modernising , walls were marked and window frames were a little poor.. But the bed was comfy and the room itself had what you needed in it .. The carpets throughout the complex were a little dishevelled...

the property is massive. the bed was huge but the room was a bit dated.

The room was horrible. The curtains was ripped. Mouldy wall and cardboard holding the window in place. I have picture’s absolutely shocking. 4 star prices with 1 star standards.

Reception staff friendly and helpful. Restaurant food and staff good. Perfect location for Riviera Centre

Radiator in room (221) not functioning - needs air bleeding, which I partially achieved. Bathroom needs modernising; e.g. basin taps should be combined into a central tap. No flannels provided.

Staff friendly room clean

The pool was in another hotel within the resort, the decor was in need of a complete overhaul and new mattresses because they were so hard. A couple of waiting staff really smelt of B.O. Window sills rotting on room windows outside ledge. Musty smell in many areas and coach loads of pensioners so basically not a place for younger people.

Staff were excellent, nothing was ever too difficult for them !! i,e Providing an iron and ironing board very promptly. Extra milk Etc. Rooms were very warm, but heaters were adjustable

Shower in room was appalling, very little pressure ( We had to keep turning round to get wet!!) Unable to open windows due to broken sash cords

great location to all facilities

improve a little on the deco

Nice clean rooms with comfortable beds

The food was below average.

Hotel has spent a considerable amount of money on upgrading and redecorating. Staff always very helpful and welcoming as usual. New manager very helpful also restaurant manager extremely helpful and engaging. Would really recommend.

Breakfast was lovely

staff are nice , breakfast was good,rooms were clean

it had fire alarms go off 3/4 times. staff were not trained and there was no check systems in place for making sure all guests were out ,one guest was Disabled and to go a different route and the staff member forgot to check on him until he was reminded by me a “guest “

Great breakfast, great location, lots to do on site, free parking. Will stay here again.

Dinner only served 6-8pm in restuarant, bathroom could have done with a shelf for toiletries.

A la carte and vegan breakfast excellent. Great service lovely staff Cleaning and reception staff also lovely. Everyone couldn't have been kinder. We had a lovely stay Bedrooms spacious and comfortable. Nice bathrooms and showers

Sticky surface on dressing table room 205. Stiff hot tap in basin. Could feel springs in mattress. Room 203 - hot basin tap - water scalding hot.

Expensive for what it was