Bellissima vista sull’oceano. Camere spaziose e personale cordiale. Pancake a colazione molto gustosi.

Struttura datata, con scarsa manutenzione. Un vero peccato viste le potenzialità, non è accettabile in un hotel 4 stelle che non vengano nemmeno puliti i tavolini del bar e facciano accomodare gli ospiti con residui di ketchup del pasto precedente.

The tacos shrimp only

it does not look at all like on the pictures.. it is dirty, the toilets, the room, the pool, we did not even fancy going into the pool nor the plunge pool we had in our room… Toilets were broken There we no hot water at all.. It is in middle of nowhere so you will pay a fortune to go anywhere.. The staff is the worst we have seen in Mexico..: *Not competent at all *Does not know what they are doing *Does not speak English but pretend to do *Lies about what is the area or not ( they tell you there are no restaurants but there is, it is just not theirs, they tell you a cenote 30 min away but there is one 5 minutes away, it is just not theirs) Staff is that slow that the breakfast supposed to start a 7.30 am, we had to leave as they were not capable to prepare something before 8 am Food and drinks: - Pizza are frozen pizzas.. - They cut the drinks with water so they are disgusting.. - No lime in Margaritas….a joke! - The tacos are OK - The restaurant speaks better English than the staff of the hotel.. Basically, travellers are appealed by the price as it seems cheap for a beach front but the quality of everything is so low that it seemed very overpriced

the pool we could get in walking out our “balcony” door (we were ground floor)! the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them!! lots of cenotes near by.

the beach was covered in plastic garbage 😔

It was cute, food was good

The amount of seaweed build up on the beach. Had no hot water for the shower the first night. The day we were checking out, we loaded the car and told the gentleman at the front desk we were going to eat breakfast, freshen up in the room afterwards and get the rest of our things, then check out, check out is at 11 and this was around 9 am. When I went back to the room, the door was open and there was a maintenance man on a ladder in the shower, strange Then when I went to get my last bag, it had been gone through and items pulled out and put on the dresser !! I was furious !! When we went to check out and told the gentleman, he said he thought we checked out, I mentioned that we had not turned in our key and had told him we were having breakfast and had 1 more bag to get. I got a blank stare !! Then he goes on the radio to see if we can check out and the housekeepers come back and say yes. I asked if he had told the housekeepers before if we were checking out and he said, well no. So, why on earth was the maintenance man in our room and why did he go through our bag ?? Not happy and we left. Unfortunately, we didn't have enough cash for a good tip for the housekeepers and we wanted to leave a tip for the girl that had helped us at check in and booked a day trip for us. But, we were so angry, we left the housekeeper what we had and left.

Old hotel, rusty pool, horrible beach, room looked very old. The food at the restaurant wasn’t good at all.

Very friendly staff, beautiful place and great food.

It's kind of far from town maybe next time I'll get a rental car instead of relying on a taxi.

Nice Beach

Far from tulum if you dont have transportation

Quiet and off the beach

water pressure sucked, and we didn’t really have hot water