I normally don’t leave such lengthy reviews but I feel like you should be aware before you book - there are a lot of other highly rated hotels in the area for the same price. I chose this because of the historic pitch…. I booked a room with 1 bed with courtyard view. I was put in a room facing the street with 2 twin beds….Contacted the front desk when I entered and was told they could move me tomorrow, which I appreciate the willingness to accommodate but it’s also annoying as I booked said room. I slept fine - so I told them to forget it. The room was huge and the AC was great(much appreciated after coming from Egypt and Jordan). There was only 1 bath towel and an hand towel - I asked housekeeping for another towel for my hair. When my room was cleaned the towel was not replaced - so I asked for one again….I gave up after that. Also - they have a shampoo/conditioner combo which means shampoo.

Overall the staff were not very attentive. I initiated greetings and in general smiles were not returned. I wouldn’t say they were rude maybe just completely disinterested and definitely not welcoming. Not really what you would expect for “4star” accommodations. Had they been somewhat pleasant all of the other things might not have mattered. The internet worked fine the first 2 days and then I realized it was actually my cellular data that was working so well. The WiFi frequently dropped and then I couldn’t connect for the next 2 days (at breakfast and in the gym it work fine). Again, I called down to reception but received an automated message. Room service. I ordered the BLT, which was very good but there were no napkins, salt/pepper, silverware - all items that are standard for even the most basic room service order. The gym has a decent set up for cardio: treadmill, rower, elliptical, and a bike. There is a full body machine, a few light dumbbells and some bands. There are no towels, just a stack of paper towels. There is a water cooler too. They leave the windows open (81 degrees outside in the morning) so there is no way for air to cool down room. Breakfast was good - but the same every day. Scrambled, fried, hard boiled eggs - potatoes and a type of grilled vegetable - sausage and bacon….and then yogurts, fruits, cereals and breads. It does not start until 7, so if you have an early tour - you might miss out. The restaurant is closed on Monday and Tuesday…which means the bar is too. They made a really good gin and pear drink. I sat outside on two occasions and had to go into the restaurant to get service after my first drink was delivered. The waiter, Raya, was really pleasant though. Literally the only person who seems like they enjoyed their job. I ordered a Caesar salad and the dressing had zero taste - there was also bacon in the salad, which I thought was weird but ultimately it helped add some flavor.

Great location, friendly staff, comfortable, great value for money, very clean and spacious rooms.

very clean and good

pretty building

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location

Spacious rooms. Very good breakfast with a good variety of choices. Good restaurant for dinner. Friendly helpful personel.

breakfast, staff, rooms, cleanliness, overall great

nothing!

Location of the hotel as well as room space is one of the best in the city.

Although it was mentioned that two guests will arrive, there was a towel only for one person in the room. Door to the bathroom cannot be closed properly.

fantastic size apartment

Breakfast is good, the room is spacious with window that you can open. the location is excellent.

Great location! Walking distance to everything downtown. The rooms were very spacious! The bed was super comfy. Well-regulated heating, even at night when it was cold outside. Both check-in and check-out were professionally handled and easy. Every staff member I encountered from the front desk staff to the buffet attendant was eager to help.

The breakfast had poor choices. There wasn't a daily clean change of bed linen. I'd prefer a deeper cleaning of the bathroom.

This is a fantastic hotel that is made what it is by the staff. The front desk team especially were super helpful, polite and made sure we had a great stay. Nothing was too much bother, we really felt looked after. The room was superb, we really liked the way it was arranged like an apartment as we stayed for a number of days and the extra space made our stay even more enjoyable. The location is also very good, just a short walk to the old town with other things such as a little mini-mart just across the street. The breakfast doesn't have a huge selection, but everything was very nice. The top floor space where the breakfast is served looks great and has some nice views. The pub (I'm doing it a disservice - it's very big) has great food that can be ordered as room service. It can be the case that hotel rooms are cold in winter. No such problems here, every room had a large radiator that allows you to get nice and toasty (it was snowing where we stayed!). Bed was super comfortable and large.

As others have said, there is a bit of noise from the street, but it was not that loud and didn't affect our stay. I'm not sure how you avoid this with any city center hotel. The little kitchen in our room was great, but I'm not sure what you can use the cooking hobs for, as there are no pots or pans provided in the room.

Great staff, everyone we’re really nice and helpful, the breakfast was great, the rooms we’re super cozy and comfortable, would definitely comeback.

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The room is cosy and with great forniture. Bed and sofa are comfortable. The room is huge with a great view on the main street.

I'd improve croissants and jams selection at breakfast