This is a spectacularly beautiful property, incredibly luxurious. Modern, well stocked, and convenient. Gorgeous grounds with huge pool with bridges and islands, gym on site, gated with security guard. we had a penthouse 2br 2 bath suite with terrace and rooftop jacuzzi--sunset views from roof. Host was incredibly friendly, easy to contact, helpful, attentive, kind, knowledgable (areceli). One of the best contact experiences I've ever had on a rental. Bikes on site with helmets to get around. purified water and washed fruit provided, great kitchen. 2br plus sofa converts to bed. Easy to fit family of five. Our kids were AWESTRUCK. It is in a condo complex a few minutes from town and beaches by car--20 min to tulum ruins by bike. Not exactly cheap especially by mexico standards, but excellent value given what was provided.

Very little to criticize, really. It is a bit out of the way in a new condo development with many properties along it that is kind of nowhere. This is fine for many but you can't walk anywhere interesting-must bike or drive. Jacuzzi not really warm enough to enjoy--water not hot enough. Pool cold. This is typical of our December experience in Mexico though, generally too hard to swim as no pools are heated and water is really chilly, air not always hot. but jacuzzi hot water could have been warmer.

Great flat, nice swimming pool, perfect beds

Reception (only spanish, no english at all) No printer, no advise for any restaurants, bars, useless reception, sitting and playing candy crush 24h/24h

The hosts were truly lovely people who were committed to making your stay in Tulum and at their property a happy, comfortable and memorable one. We would return to Tulum just to stay here. BBQ / lounge / jacuzzi upstairs under the hot Mexican sun. The property is close to the beach and a large and reasonable supermarket. Thoroughly recommended.

There was nothing I didn’t like