Our room, palmeras, was next to a mango tree that usually had Howler monkeys in. It was lovely to sit on the balcony and watch them eat all the mangos. Lovely staff

beautiful views of the volcano and the lake from our room

polyester sheets (not very eco!), cold showers, room just too small to get around, uncomfortable chairs outside on the balcony (with a great view), indifferent staff, zero service, extra charges for a second cup of coffee with breakfast. the overall impression was quite mean, by which I mean stingy or ungenerous. very bumpy track to get there.

It is a very unique location which has been thoughtfully designed

Cute eco bamboo little house, quiet with beautiful view of Volcano Conception, very relaxing place.

A bit far from Balgue/up hill from the main road. Breakfast very simple. Overall, I found it a little too expensive for what this place offers.

Our cabin was absolutely amazing. The view and the entire cabin interior is beautiful. The bed was super comfy too. There is even a little speaker and yoga mats.

The breakfast was included, but we waited for more than 1 hour in the kitchen for a bowl of fruits with a little yoghurt which confused us. The food was good though.

Nice trees with pretty birds around

Inconvenient location, even with a scooter. The road leading up to the property is long and full of rocks, making it unsuitable for a scooter. Even going to the “small parking” was an ordeal. Then to get to the reception area is a lot longer than a “2 minute” hike over uneven rocks which were a tripping hazard. Blanket had a weird smell, but maybe appropriate as my cabin was called “Farmhouse”. For me, this stay was the opposite of luxury.

this place is absolutely awesome!!! breakfast is really good with local/homegrown ingredients, communal kitchen available, cute dogs on the property, you can watch wildlife from your terrace, staff is really nice

The experience is very unique and the view from the room is stunning. Despite the negative comments in the next section, we still appreciated our stay and recommend this property.

The property itself is gorgeous but we had a couple of situations that were slightly disappointing. A misunderstanding/miscommunication between the property manager and myself led to me having to pay 50% of taxi transport fee from the port to the property, a transport that I never really confirmed wanting nor used because I ended up renting an ATV upon my arrival to the island. It’s truly not the best way to start your stay. In my opinion, the property manager must have waited for my confirmation prior to scheduling or confirming the taxi. I was told the taxi driver was waiting for me for about 2 hours when I never really confirmed my time of arrival in the first place. I had only given an ETA a few days before and said clearly that I’ll confirm the time at a later date. Although I did not think it was my fault, I proposed to pay 50% of the fee just to compensate the driver’s waiting time. I hope the money made it to him. The towels that were given to us had multiple stains on them. One could disregard this detail when spending time in an ecological hotel on a tropical island but the for the price that we paid we expected to have stainless towels. We ordered a “bananarama” smoothie from the kitchen during breakfast. It was 4 USD and it was not even cold. We were frustrated and thought it was overpriced for what it was especially considering that the banana is offered to the clients for free by the kitchen. For one of the mornings, we literally had to wait 2 hours (no exaggeration) from the moment we confirmed our breakfast choice to the moment we received it. The kitchen staff was super kind but was simply overwhelmed with the number of guests waiting to be serviced and couldn’t operate as per usual.