We had 2 families meet up here. We had plenty of room. Everything was clean and in great working order. The hot tub was ready for us. We enjoyed our stay and would definitely stay here again.

Overall a great experience. The house was as it appears in the photos. The location was accessible but still felt secluded. The only issue was that the AC was a little weak for August, but the air outside was cool enough that it wasn't a big deal.

This cabin was beautifully furnished and immaculate and supplied with everything you could possibly need in the kitchen. My family enjoyed the pool table, the ping pong table, the hot tub, the fire pit, the wraparound deck, and all of the TV's. The place was super cozy and comfortable. We loved it.

Our family chose the cabin for the size and access to the Highland Games. The cabin exceeded our expectations! Extremely clean with comfy bedding, hot tub towels, fully stocked kitchen, fun game room and beautiful views! Our family made wonderful memories during our visit!

Family hub for graduation get together. Quiet time on an endless porch, kitchen had anything you could possibly need to prepare a great meal for many, so many things to keep everyone entertained…. We will be back soon!

I hesitated to write a review but I felt it was important to inform others. The place was big and nice. It accommodated our large party. And the location was perfect! However, upon arrival the place had NOT been CLEANED after the last guest! I was embarrassed for my family and friends. I called the number and it took me 30 minutes to get ahold of someone. Once I got ahold of someone her child was screaming in the back ground and she stated 'that I (me not her) had a bad connection'. She told me she filed a compliant and someone will call me back. I did tell her that I didn't want someone to come clean as it would be strange as we sit here while they clean, we had our dog with us therefore we couldn't really go anywhere for several hours. BUT I needed cleaning supplies, fresh bedding and fresh towels ASAP so we could clean the place. My mother and her friend (both in their 80s) were there so we needed to clean the property ASAP due to COVID and the unknown! 2 hours later...NO ONE ever called nor came to the property, I called them back - at this time it is 7PM. BTW we drove from FL and STL both 9 - 10 hour drives. When I spoke to someone at 7 PM she said 'I see the pictures you sent' I told her no one asked me to send pictures, so how do you have pictures. She proceeded to let me know that the ticket was not filed correctly either. I asked for a manager to call me back, of course that never happened. Finally, at 9 PM 2 very nice ladies came with fresh towels, bedding and cleaning supplies, my understanding they didn't even work for the cleaning crew who was supposed to clean the place. I asked for a full refunded, it didn't happen they did reimburse me for some but it was not nearly enough. Oh and manager never called nor did I get a reason why the place had not been cleaned. And we could not use the hot tub since it had not been cleaned either, what a waste. I will NEVER book a property that is hosted by Caroline Cabin Rentals again! As a matter of fact, we just booked another week in Banner Elk for late May / early June and any search that came back with hosted by Caroline Cabin Rental I skipped. Pam Schneider

I hesitated to write a review but I felt it was important to inform others. The place was big and nice. It accommodated our large party. And the location was perfect! However, upon arrival the place had NOT been CLEANED after the last guest! I was embarrassed for my family and friends. I called the number and it took me 30 minutes to get ahold of someone. Once I got ahold of someone her child was screaming in the back ground and she stated 'that I (me not her) had a bad connection'. She told me she filed a compliant and someone will call me back. I did tell her that I didn't want someone to come clean as it would be strange as we sit here while they clean, we had our dog with us therefore we couldn't really go anywhere for several hours. BUT I needed cleaning supplies, fresh bedding and fresh towels ASAP so we could clean the place. My mother and her friend (both in their 80s) were there so we needed to clean the property ASAP due to COVID and the unknown! 2 hours later...NO ONE ever called nor came to the property, I called them back - at this time it is 7PM. BTW we drove from FL and STL both 9 - 10 hour drives. When I spoke to someone at 7 PM she said 'I see the pictures you sent' I told her no one asked me to send pictures, so how do you have pictures. She proceeded to let me know that the ticket was not filed correctly either. I asked for a manager to call me back, of course that never happened. Finally, at 9 PM 2 very nice ladies came with fresh towels, bedding and cleaning supplies, my understanding they didn't even work for the cleaning crew who was supposed to clean the place. I asked for a full refunded, it didn't happen they did reimburse me for some but it was not nearly enough. Oh and manager never called nor did I get a reason why the place had not been cleaned. And we could not use the hot tub since it had not been cleaned either, what a waste. I will NEVER book a property that is hosted by Caroline Cabin Rentals again! As a matter of fact, we just booked another week in Banner Elk for late May / early June and any search that came back with hosted by Caroline Cabin Rental I skipped. Pam Schneider

We had a great time staying in Banner Elk! The house was perfect for us and our friends to get away. Close to Banner Elk winery and a short drive from Grandfather mountain this house was in a great location.