Great family vacation

The owner worked very well with communication I was able to get in easily it’s a gated community which was awesome it’s not an updated home but still nice! It was clean and a gorgeous set up it has s leak from an ac and was hot in the living area but no other problems. I enjoyed my stay and would definitely stay longer if i could and stay again!

Place was way more spacious than we thought, everything was really clean when we got there we were a little sketch out about booking this property because of pass reviews but I’m glad we ended up getting it. Only thing I say was a little not it is that the air units leak water if you leave them on at night but it wasn’t that much of a big deal for us, aside from that we left the place how we got it. The neighbor to the left was really lovely and sweet we chat a few times and made our experience even better. The security guy “malecio” believe was his name was very helpful and friendly!. Will book next time we come to PR!

The place was so dirty that some of our friends got dust allergy and become sick. Location was good. I am not sure on what basis vrbo list the properties. But not to forgot Owner was helpful sending back our lost purse for the shipping cost + service charge.

I had the best experience at this property will definitely rent home again

At first the owner was very nice when I called to check in. Once we did a walk through of the property, it was not as described on the website had a lot of damage and the people that he paid to clean the property did not do a great job. The bathrooms were dirty and the tubs not clean. Texted the owner amd informed him and sent pictures as requested. Owner had the nerve to ask me if I want someone to come out tomorrow to re-clean. I'm like yes. That would be great. Owner stated that he will try and get someone to come out in the morning. Late into the night. I texted the owner and told him that my family and I no longer felt comfortable to stay in the property and wanted to check out in the morning. We tried to sleep in the property but could not get comfortable. Tried to make other sleeping arrangements but everything was booked up til the next day. So we opted to sleep in the cars we rented in the parking spaces at the property. That morning I texted the owner and told him that I had placed the key back in the spot he told me to get it from. Owner replied stating that I am being difficult and that the same cleaning woman was back to clean whatever we needed. I explained over and over to the owner that my family was not comfortable. He proceeds to tell me that the property is comfortable and clean and for us to enjoy our stay because he basically was not entertaining the idea of a refund. He blew me off so I contacted VRBO and they were of no help. Told them I was having a disagreement with the owner and they basically told me to resolve my issues with the owner. VRBO gets the owner on the phone and he starts calling me all kind of liars and I am making things up to get a refund. There is nothing wrong with the property. I believe had my husband been on the phone he would not have been talking to me that way. Then he accused me of dirtying up the property, taking pictures and sending them to him. Why would I do that. I sent pictures. He then proceeds to say that I am trying to scam him and referencing that Puerto Ricans don't play that and for me to try and told me to stay the hell out of Puerto Rico. Threatned me in a message through VRBO. Saying see what happens to me if I try and leave a bad review of him on this site. He swallows people like me up for breakfast. I'm don't get how I was the problem because I no longer wanted my family to stay at the property. I'm sorry but he needs to do a better job with his cleaning crew. Refund my money.

The home owner contacted me repeatedly alleging problems with VRBO , saying he had not been paid . He threatend to change the locks to force me to interceed in his behalf to VRBO. Many text messages and calls about his payment which was paid to VRBO . Very upsetting that home owner would place his burdens on me the traveler . Never sure if he would indeed change the locks at any time , I felt very uncomfortable . Home owner wanted me to call my credit card company , cancel payment to VRBO and pay him directly . Very shady behavior , this home owner clearly does not play by the rules. VRBO guest services assured me that I was safe , the locks would not be changed during my rental period , the month of May , 2018. I should not have been surprised that during check out the home owner reached out again saying there is a problem , new guests are checking in . This owner is trying to charge additional fees for late check out. Strongly caution anyone from staying at this property. Owner violated VRBO rules by contacting me directly about payment , suggesting I cancel payment to VRBO , and threatened to change locks if VRBO didn't pay him in three days as they promised. Beware this owner Hugo can not be trusted .

I had a great experience, the property was fully equipped for a family or big group, clean and beautiful house. The location is great as it is close to all restaurants, strip malls, pharmacies and supermarkets. Also the location is very close to one of Dorados best beaches and also the ones in Vega Alta and Vega Baja. The owner was very helpful and on call for any information needed. I will return definetely, I recommend this property for any short or long rental as its perfect for both a weekend getaway and a long term vacation.