My boyfriend and I have a lot of experience of staying in rental apartments and we both have great ratings on other rental websites. This was our 1st time renting with FeWo and we are very disappointed. This apartment was horrible and the customer service was horrible. 1. The rental service on purpose did not mention that no internet or WLAN is available. 2. The apartment had an intense smell of cigarette smoke, the owners definitely smoked in the apartment 3. All towels and linen provided by the service smelled even more strongly of cigarette smoke 4. The apartment was extremely dark 5. The lights in the kitchen were broken, so that we had very little light in the kitchen and cooking was very difficult 6. The electrical sockets in the kitchen were broken (allegedly the last renters had broken it, but they were never repaired) 7. The blankets had holes in them, were dirty, and were torn apart, as if they had been found on the side of the highway or in a dumpster (we took pictures of them) 8. We left the apartment 3 days early and informed the rental service about all these problems, we left behind unused towels as evidence. The rental service said they would call us within 2 business days, but they never did. After we called them they denied all of these issues and refused to compensate us for anything. Finally, during the telephone call they hung up on us, which is obviously about as unprofessional as it gets. 9. During the stay when we tried to ask the rental service for assistance they didn't answer the phone. We summarize: do NOT rent this apartment, it is not worth it!