I booked this condo because I liked the photos, I liked the vaulted kitchen, the updated look and especially for the location. The ad said, close to the strip and when I contacted the property manager to see how far it was from Silver Dollar City she said only 15 minutes. I was contacted when we were in route that we had been switched to a "nicer" condo due to a maintenance issue to a totally different property that was 35 minutes from Silver Dollar City and not close to anything (we forgot a toothbrush) as it wasn't even in Branson, it was in Hollister. I told the management person that I thought the photos of our original condo were nicer and that I was concerned about the location and she assured me that we were switched to the much nicer condo. Then, as we were almost to the condo, I was called to be notified that the condo was not ready, and that there was an issue with the previous tenants leaving and they had to get the police involved so it was not yet clean and they would need 2-3 hours to do so. That was especially frustrating as we have two little kids that we wanted to get to bed on time as we knew it would be a really long day at Silver Dollar City the next day. We were told we could get in our room at 8 after only 1 hour of cleaning time and it showed. The towels were sloppy, there was long black hair on them, the floors were not clean. I was told I needed to switch the laundry from the washer to the dryer. My husband asked why I was folding laundry on vacation and I told him I didn't know what else to do with the laundry in the dryer. Other than that the room was decorated fine (I would have like the other kitchen better), the bed was super lumpy. We ran out of hot water after taking only two short showers so not everyone got to shower Sunday morning. It was definitely not what I signed up for and I think that we should for sure get a discount due to all of our trouble.

I booked this condo because I liked the photos, I liked the vaulted kitchen, the updated look and especially for the location. The ad said, close to the strip and when I contacted the property manager to see how far it was from Silver Dollar City she said only 15 minutes. I was contacted when we were in route that we had been switched to a nicer condo due to a maintenance issue to a totally different property that was 35 minutes from Silver Dollar City and not close to anything (we forgot a toothbrush) as it wasnt even in Branson, it was in Hollister. I told the management person that I thought the photos of our original condo were nicer and that I was concerned about the location and she assured me that we were switched to the much nicer condo. Then, as we were almost to the condo, I was called to be notified that the condo was not ready, and that there was an issue with the previous tenants leaving and they had to get the police involved so it was not yet clean and they would need 2-3 hours to do so. That was especially frustrating as we have two little kids that we wanted to get to bed on time as we knew it would be a really long day at Silver Dollar City the next day. We were told we could get in our room at 8 after only 1 hour of cleaning time and it showed. The towels were sloppy, there was long black hair on them, the floors were not clean. I was told I needed to switch the laundry from the washer to the dryer. My husband asked why I was folding laundry on vacation and I told him I didnt know what else to do with the laundry in the dryer. Other than that the room was decorated fine (I would have like the other kitchen better), the bed was super lumpy. We ran out of hot water after taking only two short showers so not everyone got to shower Sunday morning. It was definitely not what I signed up for and I think that we should for sure get a discount due to all of our trouble.

Property was clean and well stocked. Wish we could have had a view of the lake. But overall it was a great experience.