1. Communication with agents was challenging.You went to options on phone and then no answer. No call backs. In the end picked option they did answer and finally transferred to appropriate dept. 2. Paid for full linen. No linen supplied 1st night. Finally got through to someone again on phone system and delivered day 2. Night one on blankets. 3. Description in add: "There is a spacious fully equipped modern kitchen with dishwasher and air conditioned". The kitchen was anything but spacious. There was no air conditioning just 4 fans on stands attached to extension cords. 4. Because we needed fans on as in middle of hot summer, the one power point per room really not enough. 5. The house was tidy but lots of wet areas with extensive mold in house. 6. I had just been diagnosed with breast cancer and we thought because of treatment we may need to cancel. Further my husbands father died just b4 we went unexpectedly in another state. Asked if we did cancel for this could we get a credit for another time. Told we could not cancel and that we needed to provide a medical certificate if we did not come up. We provided certificate and in the end we were able to go, but left a bad taste in mouth. No compassion. Seriously bad customer service. OVERALL: not great. We will never again use this booking service or property..

No air conditioning No clothesline No wifi Not even ceiling fans No undercover entertaining area Disgusting inside pantries Tv doesn’t work at all the aerial is buggered Floors disgusting and sticky and dirty Shower pressure hot water in main bathroom doesn’t work properly No pegs No laundry powder No vacuum head that works No clothesline’s Disgusting filthy floor under couch Human hair everywhere Can hear neighbours parties Can also hear the other people in the duplex walking up and down stairs it’s awful how loud it is obviously no cement wall to block out noise between the two dupleX

The house was good size for us in good location, however it wasn’t that clean and didn’t have a kettle. Though when we asked for one we had one it was provided. Also the tv connection would drop out regularly