From stepping inside you felt you were family. Staff in all departments friendly and very helpful.

N/a

Excellent breakfast with plenty of choice great location for town and beach.Free parking.

The room was a little bit to small for us we had to move chair into corner to be able to move freely about the room.

Good location

Only had a skylight window that you’d have to be 8ft to look out!

Very friendly staff. Lovely location. Great pool and comfy bed.

The room was a bit small with no view through the window. Unruly children allowed to run and chase each other through different doors throughout the ground floor of the hotel and not controlled by their parents.

Breakfast was OK. Location was OK too

My bathroom wall was mouldy. Also it wasn't what I expected. I was disappointed some bits were acceptable. A few members of staff were nice, some weren't. I finished my holiday in another hotel which was more welcoming. My first meal in the bar area wasn't good it was a cold jacket potato with cheese and beans it had to be reheated. Shame my view was at the back of the property. No sea view and for the cost I felt it wasn't value for money. A coach party - Bridge tournament- was a downer for me, no entertainment, boring, no soul no laughter, atmosphere cold as ice. Saving the day was employee Christine bar employee, she was amazing and helpful for me as a single traveller and haven't been used to staying in a hotel for many years, due to my hidden disabilities I felt a little uncomfortable, but for her, she made me smile. The residents I met in St Annes were exceptional. All kind and caring and very friendly. The hotel was a bit of a let down to be honest. Won't ever go back to stay again.

Location

The fact that the room was nothing atall like the pictures online . The control for the television was filthy . Hair all over the floor behind the door in the bathroom . When using the tap in the sink on the bathroom the back plug would start bringing up water

Loved the very central location and the nice airy reception areas. Well decorated throughout

Some of the seating in the bar area could do with either cleaning or replacing. Some very grubby chairs. Bit nit picky I know but just my observation.

The staff were very smiley chatty and helpful, the buffet breakfast was tasty and lots of choice.

The room was very dated, the front of the hotel could do with some TLC The quilt was not a king size only a double and there were no extra blankets in the room.