El detalle de los pasteles y las gominolas.

El sofá de la habitación es pequeño para dos personas e incómodo.

We liked the bed

Nothing

A equipa na recepção e no bar/restaurante pareceu-me competente e com focus no cliente

A falta de cuidado com a percepção de cliente nos preços. Custo das águas no quarto e o custo do restaurante impactam negativamente. O valor total que paguei pela estadia foi muito bom e voltarei, mas realmente neste ponto acho que ganham pouco versus o impacto que tem.

The staff was great, although had some issues with the key cards and seems to be generic but always trying to solve and very helpful. The breakfast was awesome one of the best I had in hotels

The rooms seemed a bit out dated including TV and beds

Facilities are good

The breakfast was really good.

Pool

Gym

Location was good, close to the port and to roads towards Serra Arrabida, decent play zone for the kids, decent swimming pool and playground (just the playground floor was black and therefore fairly hot to step on), absolutely fabulous breakfast, friendly staff.

The bathroom was worn out and would deserve an upgrade as would the mattresses which were very uncomfortable and completely worn out too. The minibar could also be bigger and better equipped. I was a bit dissapointed with the dinner menu and quality, once I had a Caesar salad which consisted of Rocket salad that was clearly leftover from morning breakfast service and a very dried grilled meat which was cold so I guess that was taken from leftovers of lunch. That meal was not particularly good experience and I could not even request a new one as it was quite late and we were there with two little kids so I just had to eat quickly whatever I was given. I would expect hotel staff to ensure the quality of the food served which wasn't this case unfortunately.