le parking

le bruit alors que nous étions au 4e le prix exorbitant pour la prestation le personnel à l'accueil n'était pas aimable, pas souriant, pas à l'écoute

Très bon hôtel avec parking souterrain gratuit . Resto excellent

Friendly staff

Sehr Grosses Bett. Schöne und saubere Zimmer. Nettes personal und super leckeres Frühstück 👍🏻

Room was comfortable and clean. Breakfast was excellent.

Plug in bathroom basin was stuck but we managed.

It was so accommodating and right in the centre of the shopping centre absolutely ideal

I loved everything

Für uns bequem,sehr sauber,leckeres Frühstück

Le personnel, le petit déjeuner

Location was very convenient after traveling for a while to be very near shops. The staff were friendly and very helpful with very clean rooms

Great location for shopping and the kids. Clean and quiet and very comfortable

Didn’t like the restaurant. Staff was very unfriendly and unhelpful. Waited 15 minutes before having to go up the bar and ask for food menus and waited another period of time before food order being taken. Also had to get our drinks ourself at the bar. I thot it was a big let down to the hotel as the restaurant wasn’t busy at the time. Got the impression that the restaurant staff did not want to be there.

Spacious, clean, close to where we had booked for dinner

Room was on the 9th floor. I stayed in room 910. It was lovely and clean, very comfortable bed and a selection of pillows both firm and soft so you choose the best for yourself.

I don't have anything negative to say.

It’s location,the biscuits,size of shower and the breakfast

Nothing

Great hotel and location

No spa facilities

It’s clean great location and good value for money and staff very friendly

Nothing

the refurbished 9th floor rooms are lovely , and the added chocolate and bottled water was great

Aircon was a little loud but I could have switched it off. not much I did not like on this stay

Floor 9 had recently been refurbished to a very high standard and could not be faulted in anyway. We have stayed here many times before and last time realised it needed a refurb but if thus is done on all floors it will be fab.

I honestly cannot find anything negative to say about this hotel.

Location is good hotel reception staff friendly

Staff at breakfast. They actually waste time ⏲️ they act like they can't see you 🤣 each 1 of the breakfast staff don't talk to each other and they will keep cleaning the same table over and over again because they don't tell each other other person has done it twice already? .no leader is there to keep the staff organised. You need to look at this ASAP and save yourself time and money 💰 organised time and save money 💰

there was a fire in the apartment block next door. so unfortunately delayed checking in until after 7pm. I then had to park my car in a off site car park. which meant I couldn’t have a beer until the car park open to move my car. I was asked to fill in a “fire” form about procedures is there was a fire. (never been asked to do that in any hotel I’ve ever stayed in. my wife is in a wheelchair so I requested assistance at the room in case of fire. Strangely the fire Arleen when off at 8am the next morning. I got family up and assistance never arrived, no call to room. so I had to wheel my wife as far as I could. then planned to ask strangers to help. once we got to the stairs I was greeted by other guests saying it was a false alarm. So we took the lift down to reception to make sure. They confirmed it was a false alarm. I asked why no assistance had been sent and I was given a apology. at this stage my wife was embarrassed and asked me to stop my questions of reception. I asked was they any monetary dispensation for all the inconvenience and I was given the reply. “you booked through a third party (you, yet paid the hotel) so they could do nothing”. I was just looking a gesture and I got nothing. my experience at the hotel was completely ruined by this chain of events. therefore I am asking you to please assist with some gesture. needless to say I’ll not be back to a crown plaza

see above

Rooms was good, staff were generally good

Food selection and quality was not as expected