The room was comfortable and clean.

Poor availability of certain Drinks in the Bar even though it was a rugby weekend in Northampton that weekend. Breakfast was cold

Spacious

Bathroom and Toilet systems need upgrading as flushing is very slow and boring.

Everything

Everything

Breakfast was good

The whole check in process is a mess. There were additional charges, multiple different versions of the “deposit” quoted, the pending payment taken didn’t actually match up. We were told 3 different times for breakfast so missed it on our last day meaning a 3 hour drive with no food. Checking out was also hard because no one could confirm the amounts on the bill, to date the money taken for the deposit isn’t available to spend in my account. Simple things weren’t clear like the wifi, was it free did we need to sign up… why wasn’t that covered in check in. There wasn’t any spare tissues or toilet roll etc. in our room so for 3 nights with 2 people we had to go and ask for an extra loo roll… I think the main issue is that no one has explained to the staff that they should never assume the customer knows their process or the right times, for example nobody told us a check out time and there is no signage in the room to gym opening, check out, breakfasts but when you ask the staff seem confused that you don’t just know. I won’t be staying again because it was so hard to check in and then to pay the bill at the end - for ease of use (given the cost) I would pick premier inn any day.

Food

No welcome pack in room except water and tea making. Bar does not serve nibbles eg crisps , biscuits. 2 choices of red wine not available. BUT PRICES ARE IMMORAL. Car park charge of £7 is unacceptable.

Great room, great staff, great service, clean and efficient

Entrance was very nice

the room was very good size but no dressing table for the wife to do her make-up the main light and the lamp in the living area was on the same switch - very strange the jet bath did not work. bar - after 11pm we could not buy draft cider and they had no normal cider just kids flavours.

There for charity ball and easy to get to

Bed was uncomfortable

Location just off the motorway, easy parking and friendly staff

Having to pay to park this should be included with room cost

So many things, the bathroom floors were dirty, the shower was rusty and the walls were stained. Wood lice on the bathroom floor, there was no ceiling lights, marks all over the ceiling, the mattresses were like sleeping on an ironing board. It was extremely dated. I was on a business trip with clients and was embarrassed that I had picked this hotel, thinking it was going to be outstanding after all it is a Hilton. Extremely disappointed!

Plenty of parking, spacious , easy check in

Rooms a bit dated and not very sound proof , could hear anyone walking in corridor

The room, location and breakfast options were really good.

There was no breakfast in the room option.

Room was clean Bed was comfortable Breakfast was fab

Nothing

Fabulous breakfast options and set up Friendly staff

Nil

I like the location my son lives in Colling Tree So it’s close for him to meet us

The food is not great I asked to change my room which they did but it wasn’t like for like

The check-in staff were fantastic. The staff at the bar were very helpful to me and my young family. Breakfast was exceptional and the staff couldn't do enough to help us.

Nothing. Everything was perfect

Loved everything!

Nothing

Zeer goed onderhouden hotel met alle comfort en vriendelijk personeel rustige kamers

Niets

Excellent breakfast, well presented, amazing staff. Great location close to connecting carriageways.

Indoor play area for kids would be a good inclusion.

It was extremely clean. Staff were super friendly. Breakfast try the omelette very tasty

Doors could do with painting

Convenient location and spacious

Lack of lighting in the rooms High charge to park No fridge in room

food very good and nice room

noisy in corridors at night and paying to park car

It was clean and comfortable

Staff at the reception very rude. Was sharing a room with my sister and when I booked it gave me an option of a sofa bed. So the lady was saying that I didn't request and said next time I have to request, but there was nonoption of doing that as it only showed me the sofa bed but didn't give an option of ordering itm

Toilet was flushing

Location

Dated bathrooms

Gym was good - room is basic but clean

Weird plug for bath- thin walls so noisy, dodgy wardrobe door

The staff were good and the beds were comfortable and the room temp was cool and the room was nice and dark to sleep in. There was lots of choice for breakfast.

The room was slightly dated, in need of touching up. Also hairs all over the bathroom.

Everything- especially the staff and the breakfast

-

Stay was excellent in all aspects

Nothing to tell . Stay and staff was excellent