Staff response to our complaint relating to our in house meal order. Very apologetic and given full refund plus a free breakfast.

In house meal. Told to expect a 40 minute wait when ordered but took approximately 75 minutes. Meal cold when delivered with only one set of utensils for two meals. Told that a second set would be brought to our room they never arrived. Really disappointing.

Location Sensible Cost

Dark Corridors

Having to pay for car parking outside the main entrance

The staff were very pleasant, and the room was adequate

I am elderly I would have liked some help getting to my room and I am not very good at using my phone to access information. I would have preferred a booklet as there used to be. The black bottle of handwash in the ensuite reminded me of the heavy duty handwash the mechanics at the garage use.

Despite many negative reviews of other Ibis locations because of tiny room size, I was pleasantly surprised by the perfectly adequate room size and comfort. The location of the hotel is so convenient - a 2 min walk to the train station. This is a real bonus.

The extremely loud door shutting and opening mechanisms on the doors - I lost a lit of sleep due to the opening and shutting crashing noise of other guests coming and going in the vicinity of my room

Staff were excellent , knowledgeable of Auckland , so helpful every time we saw each person at hotel. Ayden was so helpful showing us how to put apps on our mobiles ( we are the older generation) and he offered help & advice , as did the other staff who were so warm & friendly. We will be back & stay at Ibis / Novotel Elerslie again, we stayed at both seperate dates

Nil

The staff were amazing and helpful, good facilities, and clear instructions to our room. I'm 6ft 2 and was very comfortable in the shower a major plus for me

Being able to charge our electric car.

Toilet seat wouldn stay up. Not soft close.