Staff was good and helpful. Rooms comfortable.

One of the room wasn’t clean and it took almost 1 hr to change it.

Too crowded in breakfast room

Convenient location.

Tired decor, especially the bathroom, which was 20 years overdue for a refit. Restaurant not open weekend evenings, despite info on Booking. com. Young lady that checked us in was very unhelpful, though other staff were OK.

Previously visited so no surprises, clean and perfectly placed with parking.

The two ladies on reception were helpful when we arrived because a gentlemen booked the wrong date for our stay which had to be rectified.

We were allocated room 409 but the carpet was dirty and the chair was marked. Reception then allocated us a different room 609. The toilet bowl was filthy and stained dark brown, the seat was broken and the toilet holder was missing. There was black mould on the waste pipes underneath the sink, also on the ceiling.the bath taps were discoloured and grey. We wanted to leave immediately and asked for a refund but no one was available to authorise it. We have since sent an email to [email protected] hotels on 12th of June but have not received any response at all. A young man from reception came to clean the toilet but it was still stained perhaps too difficult to remove.

location

bit tired and needed a bit of dusting

Very pleasant location close to the old town centre. Comfortable room, good breakfast.

It's location

Sadly, this hotel has just added to our disappointment with Mercure hotels in recent years. The hotel felt dull, dark and in need of a bit of love. The restaurant was only open Mon-Thurs (thankfully we arrived on a Thursday) and the menu consisted of two choices for main course. We had travelled a considerable distance that day and really didn't want to go out exploring (nor indeed was there anywhere local to eat). This experience is similar to a couple of other trips. The cheaper alternative of an Ibis hotel (same chain - Accor) have never let us down.

Breakfast and evening meal were okay. Staff friendly and helpful. Location good for city centre.

Rooms dated and ready for a refresh. Decor very 1980's.

I didn't take breakfast, choosing a lie in instead, having been kept awake until 5 am by the night club opposite my window.

No hot water and a night club opposite my window and very little sound proofing on the window.

The staff deserve a better hotel. The hotel needs a make over. Definitely not value for money

The bathroom needs modernising

Ok.

Coffee from self. Service machines is generally of a poor quality

Very nice staff

Everything ok nothing bad experience

The location was great close to the centre and river with secure parking

The hotel needs a general overall/renovation - it's very stuffy and tired bathroom etc all clean but old ...

Location

No bar staff when required for a drink, terrible shower room.

Excellent location close to river walks and historic centre. Very friendly, professionsl staff Warm welcome with complimentary drink Spacious room Excellent restaurant Very comfortable large bed Safe parking on site

Nothing at all We've stayed here before and will be back next time we're in the area. The restaurant is to be recommended but unfortunately it's closed Fri, Sat and Sun

central