Terrific hotel—caring and efficient staff, beautiful common rooms, very comfortable and HUGE room and GREAT bathroom. Wonderful lunch and late afternoon coffee and cake on the outside terrace restaurant. There’s also a pool and spa. Breakfasts generous and elegant.

Firmer bed pillows? Otherwise, no complaints!

F&B offering is very good. Overall nicely appointed facilities although the style is perhaps a little provincial and outdated.

Convenient location , polite service, especially that Japanese house keeper. Clean , great food and breakfast

Lovely Hotel and staff. Really good round pool with a great atmosphere. Gym was klein but fein.

class and super nice, excellent facilities feels like home

piano bar, pool

nothing

The bathrooms were well updated, except for keeping to the outdated arrangement of having the hair dryer hard-wired into the wall and requiring you to hold down a button to keep the power running. The room itself was ok, nothing special and could use updating. The bed was comfortable. The staff were pleasant and professional, although the front desk seemed understaffed. Returning from dinner, we had to wait several minutes for our key (no key cards) while the one person on duty answered question after question from some other guest who had done NO research about the town. OTOH, when we dropped off a shopping bag with the front desk before heading out for dinner, they kindly took it up to the room for us. In short, the staff outperformed the hotel itself.

The uncomfortably overheated room. The price which seemed to us to be significantly higher than it should have been, esp given the hotel`s need for updating and the fact that breakfast was not included. Definitely not a true 5-star experience, esp compared to the hotel we had the night before in Baden-Baden (at a notably cheaper rate)

Beautiful old hotel in the center of town. Helpful staff, excellent service.

My only complaint was that there is no coffee machine in the room.

nothing. it's decorating style is dated from the 1990s. there are no outlets in the room that are easy to reach for charging. I had to move a desk to find one. The staff were condescending and rude.

location

there was no available place at restaurant for us as guests, they shd absolutely recommend booking at reservation, knowing this is a problem every year during xmas period

A bit classic/ old school but very charming and comfortable rooms. The hotel staff, especially at reception was very helpful and lovely. The location right in the city center is very convenient and close to the main sites. The spa makes the overall stay even more luxurious.

Not much to complain about. Maybe the opening hours of the spa should remain from early morning to evening so that guests can enjoy it a bit more on the day of check out.

The dining room is very beautiful.

Everything and everyone were lovely.

Our suite was very spacious and clean. Comfortable bed. Nice quality bathroom products. Good breakfast buffet, although pricey. Good location, with nearby parking (the hotel itself also has a parking lot).

There's no way to control the bathroom heating, as far as we could figure it out. The furniture and decoration starts to show their age.

very clean, very comfortable, great attention to detail.

it’s location in the centre of the old town

nothing

Reception area, swimming pool, breakfast, quiet room, helpful staff

Nothing

great ambiance, luxurious feeling, piano bar for a relaxed evening. Cafe Graf is great for cakes and coffee. Spa, sauna is just great.