The breakfast was great and the staff superb very friendly and helpful.The location was perfect

There was very little to complain about. I think it would be overly picky to criticise.

Truly within the walls of the fortress and center to everything that brings you closer to Lucca's historical significance. Plenty of restaurants nearby.. Not as touristy as other known places nearby such as Pisa or Florence. The big heavy doors to get in to the "cortile" and hotel itself requires a bit of a push with a skelton key (provided after signing in) and a set of stairs leading up to the lobby might be a bit much for older travelers, but manageable nonetheless. Rooms were accommodating with enough space to move around. Bathroom was spacious enough for our personal belongings. Within the room there was a wardrobe closet, a chais lounge and a small sofa chair. Wifi was fine while in use with no breaks in signal. Staff super and friendly. They provided the necessary care for coffees and cooking needs, if requested. Thumbs up!

Other than some minor references above for lack of elevator and heavy doors for entry there was absolutely nothing untoward for Busdraghi Residenza. Ok, maybe one point - heat! We couldn't figure out how to lower the temperature in the room. We closed most of the radiators but somehow the room was always around 23-25c. We're used to much lower temps. That's about it.

Breakfast had everything and more. Couldn’t have had better

Fresh orange juice fresh pastries, offered cooked eggs Good

Great location, good breakfast (for Italy). Lovely structure. The hostess spoke English well and that does help us single language folks.

There were an amount of stairs. This did not hinder or bother us, but it could detract folks that are lacking physical agility.

In a perfect location just at the start of Via Fillungo, by the Porta Santa Maria, and close to the Anfiteatro. It has character and charm and the staff are so helpful; breakfasts are wonderful too! Be prepared for two sets of steepish steps to get up to the lobby. Definitely a place we would return to!

we liked everything!

Great location, very helpful staff who are very welcoming, lovely breakfast

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Lovely accommodation in a great location with lovely staff and good breakfast

It had an old medieval charm. Very clean service was very good. They waited for me when my trains were late I went above and beyond knowing how tired I was

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fabulous location and staff incredibly helpful

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the staff were all so friendly!

I loved the Old world feeling of the place and the great location. The staff were very friendly and helpful. The breakfast was great! The room had the most wonderfully high ceiling

The instructions to the parking we're confusing

The location is excellent right in the middle of the old town. The ladies who run the place are so kind and welcoming. It was super clean, and my room was serviced every day. Coffee was perfect.

I had the single room, and it was so tiny I literally couldn’t even roll my yoga mat out. Still, it cost 100 Euros a night, which I felt it wasn’t worth. Out of the ten hotels I stayed in during my three weeks in Italy, this had the least value for money. - Also there was a slightly dated feel to the place. For instance, the air condition unit was difficult to set because it had no temperatures, only a scale. - Breakfast was okay, but not as good as expected. I was disappointed that only on one of the three days I stayed, there was fresh bread. The other two mornings they served either toast or bread from the day before. For me (and I think for most people from Northern Europe) fresh bread is THE most important item on a breakfast table.

central

friendly staff, convenient location

beautiful old building

not enough protein at breakfast

central - lovely room and spa bath . Breakfast very good . Hospitality excellent too .

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