It's a lovely old building, everything was beautiful and well decorated. The room was very clean and welcoming. The staff were lovely. Also had dinner at the pub and it was one of the most memorable meals, really good quality food and friendly atmosphere. A really outstanding place.

At least in room 31 where we stayed you can hear and feel the music from downstairs (specially the bass) late at night (until around 11.30pm) and early in the morning (from breakfast time, 7am). It is really noticeable and can be very disturbing. It's a shame because everything else was absolutely perfect.

Fantastic location, right in the High Street & walking distance to Dorking Halls. Beautiful refurbished room with all modern touches and luxurious feel. Staff couldn’t be more helpful and genuinely friendly, the best I’ve experienced.

Sadly only a view of a brick wall & close to noisy glass recycling area for the hotel.

The decor and property are beautiful. With lots of character. And the staff very good. Breakfast was given to us free of charge

The boiler had broken the evening of our arrival and we had no chance to shower before leaving or the night before.

We travel a lot with business & for quickness we get the quicker more convenient option. On this occasion we were unable to book where we wanted so chose the White Horse (as a better alternative), it pays to "think out of the box" sometimes, definitely on this occasion. In future I will not go to the "quicker" options. I can't fault The White Horse, staff, food, accommodation were all excellent & I understand why/how they are continuously winning awards. Definitely a must! A*

There's nothing I would complain about. Rooms were perfectly adequate/comfortable, staff were more than accommodating, bar/restaurant not expensive

Sehr gemütlich eingerichtete Zimmer. Man fühlte sich sehr wohl in dem Hotel.

The staff was very helpful

Great location on high street. Staff friendly and helpful. Excellent choices for breakfast.

Rooms very warm.

We arrived and a parking space was found for us. Due to my poor mobility stairs present a challenge and Karima was superb. She changed our room and was very helpful throughout our stay. Both our evening meals were well presented and very tasty. Beds were comfortable.

Comfy double was small but space was used well. Bathroom was nice with large shower with good water pressure. Closet with shelves and a safe! Beds were comfy!! Parking needs to be reserved which we did. Space was marked with our name. It was fine, but we had a small car.

The restaurant was disappointing. The hotel was quaint, unfortunately the restaurant area was not. Breakfast was fine but the serve was poor. We assume new and inexperienced staff plus the coach full of women took up the back dining space. Ate dinner here also but wish we had not. Menu posted outside in two spots, one of which was wrong. Simply fix that should not have happened.

Lovely old hotel in the heart of dorking. Great breakfast.

Very comfortable and brilliant location with parking.

N/A

it’s a good quality hotel, comfy rooms with nice biscuits and coffee. Friendly receptionist and night porter, always really welcoming.

nothing to comment on

perfect for one night stay, central location in dorking town, although room very small, comfortable bed, functional bathroom, very good breakfast, friendly and helpful staff

The location and the building.

Some parts had been missed when cleaning!

The room needs a little bit attention - scruffy walls, some curtains not closing properly or needing to be re-attached at ends - but the bed was comfy, it was a good size and the bathroom was lovely. Very nice toiletries. Wifi was sketchy - asked for help and was told to walk around!

wifi

The room was nice, comfortable and welcoming

The food prices did not reflect the quality, for the evening meal and certainly not for breakfast.

location and was very comfortable

the food was only ok , same with ambiance, it was the day after Boxing Day , no candles lit or music playing

We were flying from Gatwick and did not want to stay in a bog standard, expensive Airport hotel, Dorking is about 20-25 mins drive from Gatwick. This Hotel is ideal in that it has an all-night reception, great if you are flying very early or arriving late after midnight. Full marks to Jason the night manager- very helpful. Beds and Egyptian cotton sheets are very comfortable. Food and wines are also much better than you would find at an Airport Hotel. We would certainly stay again if catching an early morning flight from Gatwick.

Parking - limited, so make sure you book a space. The restaurant staff could have been a bit more on the ball, we booked a table for dinner, but when we arrived they had no record of the booking, so ended up on the dud table. It's located on the High Street, so some might find it a bit noisy if you are in a front room, but there are quieter rooms at the back of the hotel.

Good.

Breakfast bit slow first morning due to only one person on duty. Needed more help.

hotel appears recently refurbished, very comfortable courtyard room.

you have to book parking in advance as limited, this was not clear on booking.

Very comfy beds

The staff at the front desk on arrival weren’t the friendliest. The staff we met at the bar and restaurant were lovely and super accommodating.

the rooms had everything one required even bathrobes. everything was clean and comfortable. The breakfast was excellent. quickly provided with helpful staff in nice surroundings.

Not clear where entrance is. Greeted at night when we couldn’t find our allocated parking spot with “did you want something?’ by male receptionist. He then said he was busy and would be back. Didn’t come back for over 10 mins so we just parked in a spot not reserved. Not a good start.