the property was so dirty… pool had floss in it, a weave and bandaid. so much hair. the beach wasn’t very good. the food was awful. hard beds.

The location

The cleanliness

great facilities, food and restaurants staff

I did not like constantly being dismissed by Bonito at reception. he was rude, unapproachable, never wanted to or happy to help…. every time I approached him about my amended booking he was not willing to help, or listen. after speaking with many guests and guest services he is known for having terrible customer service and never wanting to help hotel guests!! I spoke to him every day about my amended booking and even though i am staying in the hotel an extra 2 nights he has charged me a cancellation fee!! it’s defo had a huge impact on my experience of this trip

The hotel is in a great location. Super close to 5th Avenue and amazing eateries. The pool and gym were great and the food at the buffet, snack bar and different restaurants was delicious.

The walls are paper thin and you can hear people in the room next to you. The music at the pool started super early so you can't have a sleep in and you can hear it because of the thin walls.

walking distance to 5 Ave there is also a 7/11 just outside of the property which also has an atm. the room had a good view of the pool.

nothing stood out. maybe snack bar had limited choices and the buffet dinner did get a bit boring.. But was nothing major, still enjoyed the resort.

We have got married there;) Just in the lobby;) The stuff was attentive and I love the idea of having a welcome drink (mimosa) as it puts you on vacation mood! I loved Victor concierge because he was kind and nice with us. Also Boris from animation team is doing his really best dancing zumba what it's +35 outside and trying to involve the guests in activities. I believe he is the best at his job. All people at restaurants take care of you checking if you need water or drink or anything else! I do appreciate it. Please don't trust references saying that there is no variety of food : they have a buffet restaurant for your breakfast, lunch and dinner and in between there is a snack bar (hamburgers, nachos etc) AND you can make a reservation for a speciality restaurant - we have tried Italian: it was great! You won't regret!

I wish there are more activities present (the team is not doing the whole program as advertised)... The beach was full of sargasso so we could only swim in the pool.

great location and great beach!

was a little loud

Great location, super friendly staff

Coffe machine in rooms would be nice, drinks & cocktails could have been better

The resort was beautiful, the food was great. We had the all-inclusive beach ⛱️ front. It was lovely. The location was perfect. Very close to 5th Avenue . We received complimentary wine and cooldrinks in the room.

None

it was small & not crowded! It was located on the beach & it was all inclusive! It had a beautiful pool with lots of chairs & umbrellas!

The food didn’t have a lot of selections, the rooms were small & loud. The beach was small & the surf very rough!

it’s very nice views very comfortable

price

I liked the staff. The food was fine. Location perfect

The gym could use some repairs I would pay more to have music at night. I mean a live band

we met some nice people

the room was extremely basic, small hotel, not many spare sun lounges

beautiful set up

hard mattress

location very good; different sports activities (yoga, tennis, table tennis) and evening shows; massage opportunity; room was nice. Good bottle water and beer with lime. Fruits are fresh, loved the sweet watermelon. Snack bar food was okey. Stuff was friendly. All in exclusive was comfortable that you didn’t need to pay and tip every time you needed something. Sunrise straight from the middle of the sea.

In January very windy; food was average or poor taste; mexican restaurant food wasn’t good. All exclusive coctails were not drinkable for me (based on water and syrup like coca fanta sprite). Noisy first floor room (you hear everything outside). They SCAM - invite you to “group 90min meeting” and try to sell you pyramid scheme cheaper vacations and echos to front in 5-10y and they want you to pay front 18K etc. For that they offer you free daily tour or book free massage. Breakfast or dinner or bar queue was sometimes long that you needed to wait. Pool water was unheated so when swimming or playing there was cold. Stuff moves your plates from table very quickly even if you’re unfinished yet. If you want to change the room stuff advised to do it in the next day or at 1:30 pm like check-out and check-in again solution. All in exclusive package required to wear 24/7 a plastic yellow wristband which may scratch you. At the beach there was many fishboats parking at your sight.

Breakfast was the only halfway decent meal because of the made to order omelet station. You have to ask for breakfast meat. The Italian restaurant was good, but don’t go hungry. You won’t receive your food until an hour after your reservation.

I DO NOT RECOMMEND!! The Reef CocoBeach has beautiful scenery and beautiful grounds, but I can write a book on why I do not recommend this resort. When we arrived at The Reef CocoBeach where we initially booked, supposedly the resort was under construction, so we were sent to their sister location, PlayaCar which was 20 minutes away. When we arrived to the PlayaCar location, it was also breathtakingly beautiful. Here are the bullet points of why I rated PlayaCar Resort 0/10: ◦ Disgusting Cafeteria Food, Self Serve at Snack Bar, No authentic Mexican cuisine ◦ Disgusting Drinks, All Inclusive is a joke! ◦ Beds HARD AS A BRICK ◦ Pools and Poolside Bar closes early ◦ The only decent cuisine is at the Italian restaurant, but reservations fill up quickly and it takes an hour to eat after your reservation. My family and I stayed one night at The Reef CocoBeach resort and I would rate that location 2/10: ◦ Better food options, made to order tacos and tostados ◦ Beds are even HARDER at this resort than PlayaCar ◦ You CAN NOT RELAX on the beach or at the resort. Every 2 minutes some one is harassing you about photos, katamarans, massages, etc. ◦ The beach view is full of boats. The view at PlayaCar was better. ◦ Again, the poolside bar closes early. ◦ Drinks are only strong at the bar in the lobby! CHOOSE ANOTHER RESORT…TRUST ME!

The onsite restaurant selection is good. We enjoyed the breakfast, Italian restaurant, and pool bar services. A very good location in Play De Carmen: you are directly on the beach and within walking distance from the center of Carmen.

Even all the food and drink services were good, some visitors would have enjoyed all day ice-cream service :)

We loved this property. The room was very nice & had a cute balcony. We asked for an adjoining room & were accommodated. The buffet was exceptional, the entire dining room was truly beautiful with a gorgeous view!

My only disappointment would be the swim up bar did not serve which defeated the purpose.

Breakfast buffet had a good range of options although mostly fried foods. Nice swimming pool and beachfront access although the beach itself was small and dirty. Would recommend staying in Playa Car for better beaches and blue water

I paid for a superior double room for 2 adults and ended up travelling on my own (with friends but they had separate rooms). although I had the same room booked as my friends for the same price and I was 1 adult whilst they were 2 + a baby, I was given a far worse room with no sockets by the bed or in the room. I told receptionist I have no sockets and I want to move rooms and they sent someone to move the furniture in the room so they can find a socket behind the furniture and I was told they can’t change mu room although whilst having this conversation in the reception area, people were checking out meaning they had rooms but just refused to move me. my friends paid 270$ to upgrade to all inclusive for 2 adults and a baby so I asked how much would be for me to upgrade to all inclusive and I was told $270. so it doesn’t matter how many people are in the room, they charge per room, not per person/occupancy. throughout the stay the staff were all grumpy and rude. I wouldn’t return and wouldn’t recommend! their other hotel Playa Car is by far the best in terms of location, facilities and staff. I would recommend booking the other resort or just finding a completely different resort as there are many lovely hotels around the area such as Mahekal and many others. the rooms does not look like a 4* hotels - mostly a 3* hotel.

It was a good size resort for our 5 year old daughter. We liked their shows and the location.

The staff are not the greatest. In general, they are not so kind and smily. I didn't feel we are welcomed.

Staff other than reception was friendly

Terrible experience. I would never stay here again. 1) staff at reception were unfriendly and constantly hustling to get more money out of us. They asked us if we wanted to upgrade. They offered $200 additional per day which I refused. Next offer was $100 per day which I refused again as I had already spent $375 per night because of holidays. Since I refused, they gave us the worst possible room. When asked if we could move to another room in the same category, without checking they refused. 2) room and bed were terrible. We hardly could sleep for the nights we spent. 3) while checking out I asked if I can extend by 1 more hour so I could get to my flight directly from the hotel. Room was available but the response was additional $13 per hour per person charge. Who does that ! 4) all facilities are very mediocre. I would suggest to look at many more options available in the neighborhood before you have to book this hotel.

location

premium drinks weren’t included