The entranceway and decor in the lobby

The staff were rude were not friendly and very unaccomodative, even the simplest of questions were met with rudeness. The rooms are very small, so bear in mind when taking luggage etc. The balcony couldn't be accessed and we were not pre-warned. I asked for cotton buds but was made to feel as if this was an unusual request. We couldn't use the gym at checkout which we already got ready for and wanted to make use of the facilities before we departed (as we had a late check-in).

Stunning interior with a lovely room and super comfy bed. The staff were extremely friendly (especially at the restaurant). Buffet for breakfast and for dinner was incredible with great variety of options to choose from. We also paid for the afternoon tea which was lovely and very filling! We also used the spa which is free for guests to use (make sure to take your robe and slippers from your room to the spa but they do provide towels). There are loads of beds to use at the spa and it wasn’t busy at all (we went during half term week so expected it to be busy). Overall such a pleasant stay for my sister’s 30th birthday and we will definitely be returning!

Nothing to dislike about the stay!!

Excellent location, very friendly and helpful staff good spa facilities.

Room we stayed in was quite small, breakfast service could have had more options and felt quite rushed.

Probably the most comfortable hotel bed I’ve ever slept in. Room was very nice with a lovely view of the River Thames, Breakfast was very good

The staff where very miserable, evening meal could’ve been better and the selection of beers was very limited

Location was restful

Some of the staff were a bit rude

lots to do, lovely location and great staff. Beautiful views and clean rooms. the grounds are lovely. construction work on at the moment but didn’t impact much.

outdoor pool closed when it was 30degrees! a little over priced, £4.50 for a coffee and £75 for a 40min massage was a little excessive.

Breakfast was very good with a great choice of food and the light meals in the Lounge were very tasty (we didn't have dinner). The room was very comfortable and clean and had a lovely view of the Thames and the staff were friendly and helpful.

The noise of the air conditioning was a little annoying, but better than opening a window and hearing aircraft and the M25! It would have been helpful to have instructions for the coffee machine (they are all different).

Clean and friendly. Pool was amazing and we hired a boat for a few hours that was very fun

We found the dinner buffet to be over priced but the breakfast one was well worth the money