Novotel Santos Dumont in Rio made for a very satisfactory stay. The rooms were clean and cozy, creating a comfortable environment to unwind after exploring the city. The staff proved to be a highlight; their friendliness and flexibility stood out, always ready to assist with our needs. Breakfast and lunch at the hotel were exceptional, featuring a wide variety of dishes that catered to all tastes. Both meals left us delighted and eagerly awaiting the next. In summary, Novotel Santos Dumont provides a pleasant stay with commendable services, delicious food, and amiable staff. I would definitely recommend it for a stay in Rio.

While the check-in process was slightly longer than expected, it was a minor inconvenience in the grand scheme of the enjoyable stay. The staff managed this situation well, ensuring it didn't overshadow the overall experience.

Very close to the airport which is why we picked this hotel since we arrived late we didn’t want to stay far from airport.

The staff. They used the language barrier to completely ignore guests. The staff had just closed the bar and told us we could go to room and call for room service. We did call for room service which took us about four calls because they kept transferring us and then hanging up. After requesting cocktail which the front desk said we could order and staying up for over an hour they never showed up. We called them and they acted like they couldn’t understand us even though I tried to speak with them and the person spoke Spanish which I also spoke Spanish. Just horrible staff. No accountability whatsoever.

Very clean modern hotel with professional staff. Just sound the corner from Santos Dumont airport.

Very convenient for an early flight at Dumont airport. Bed is super confortable, the shower hot and pressure really nice. staff is also super reactive and helpful.

The shower was a bit old, but nothing bad. if you’d like to explore Rio, I wouldn’t recommend this hotel as the location isn’t the greatest (from my POV).

The price was good for a very decent hotel

The area is very unsafe

The location is perfect for me since it is a walking distance to my office.

I purposely booked this hotel for it’s facilities however the gymnasium was under renovation for 2 weeks during my stay here.

no restaurants around the area

The position

isn’t a bivitelinos 4 stars, may e 2

Walking distance from SDU airport.

Possibly the slowest check-in process I've seen. No English spoken. Wrong information about facilities. I chose this hotel to use the gym between an intercontinental and a national flight... in the morning the gym was closed and no staff had a key, and made up all stories about maintenance shutting the room and leaving the hotel. Hardly believable, really disappointed. I recommend you go elsewhere if that's important for you. Furniture is tired, in-room safe was broken (in?)

location was good. staff were helpful. Good Wi-Fi

Very tired facilities and decor. Air con loud and disturbing.

shower head was the best in Brazil.