Cleanliness and everything else!

Nothing! But the food was a bit costly!

I rarely take the time to write reviews, but this experience deserves an exception. Here’s an honest account from a family of nine. We booked five rooms for a three-night stay at this hotel. Since we arrived around midnight, we didn't fully appreciate its beauty until the following day. Umar was in constant communication with us, making sure we had everything we needed upon our arrival. The next day, everyone in our group was thoroughly impressed with the hotel. It was spotlessly clean and the decor of the rooms was perfectly intricate and tastefully arranged, with each detail thoughtfully chosen to create a harmonious and inviting atmosphere. From the elegant furnishings to the carefully selected artwork, every element contributed to a sense of sophistication and comfort. Rich colors and textures complemented one another, while subtle accents added a touch of uniqueness, making each space feel both luxurious and personal. All of the staff went above and beyond to ensure our comfort. Breakfast was a real treat—delicious and satisfying—with attentive waitstaff ready to meet any request. On our final evening, we dined at the hotel, and it was undoubtedly the best meal we had in Jaipur. Our only regret was not dining there every night! This hotel truly is a hidden gem in Jaipur. I wholeheartedly recommend it to anyone and we will definitely return.

La situación y la atención del personal

Nada

The property was kept incredibly clean and tidy. Our stay was particularly made better by a few of the employees - Mandan, Mohammad and Jabbah - thank you! They were super helpful and made our stay at Suryaa enjoyable with their effort and kindness.

We had issues with an apparent additional tax that was not included in booking.com (we did not pay for this and it was not required by booking.com) we had to deal with the daytime manager Umar on this matter. We found him to generally be rude, so much so my partner would discuss matters with him because he made us feel so uncomfortable. It’s lucky that there are a number of other great employees as our experience and scoring would have been significantly lower based on dealings only with the daytime manager. Further there were a number of messages regarding train station pick up that were confusing, misleading and unfortunately created a stressful end to a long journey.

Air con worked Felt safe Nicely decorated Hot water worked Reception manned Good english for staff

N/A

Good location and friendly staff

Fridge was mouldy and not working, there was a smelly urinal stone in the shower

Room was large and clean

i found 2 pillow bedsheets in my luggage - and its seems that someone was checking my luggage content.

1. The hotel’s location. It was a calm oasis in a city where there is a constant roar of traffic and beeping of horns. This hotel was slightly set back from this, offering peace, safety crossing roads and a generally more safe feeling environment. There are a couple of other hotels and restaurants surrounding it, offering great food and a relaxing drink. 2. The staff were helpful, courteous and professional at all times. The hotel has a very ‘family run’ feel to it, which made you feel part of it and included. They also offered cookery demonstrations, Bhangra dancing and even yoga on some days. 3. It was all very clean, with a hot shower. The roof garden was lovely, we watched the kite flying contests from all the different rooftops. The kitchen staff offered food and drinks up there, which was all a great ending to our stay in Jaipur.

I was more than satisfied. Sometimes there was music from a neighbouring hotel, but I quite enjoyed this - it was better than traffic noise in other hotels we stayed at.