La habitación suite del quinto piso es fantástica, muy espaciosa y acogedora. Todas las instalaciones del baño, así como la tina con hidromasaje, funcionaron perfecto. La cama bien cómoda, así como las almohadas. Además, todo limpio y ordenado. El estacionamiento funcionó perfecto. Muy agradable la atención de todo el personal, se notó genuina. El desayuno cumplió con mis expectativas, así como el restaurante del hotel. No tiene nada que envidiarle a hoteles de grandes cadenas. Se respiraba un ambiente muy grato, familiar y relajado. Volvería feliz.

Solo dos detalles menores: podrían colocar una botella de agua sin gas por huésped al llegar; el café al desayuno, sin perjucio que las máquinas funcionan bien y son dos distintas, podrían también los meseros/as ofrecer café/agua para el té a la mesa. En momentos se hacían filas para sacar café de las máquinas.

Staff very nice, Note, this hotel actually has Tea and Coffee available in the rooms, unlike a lot of the more expensive hotels that since Pandemic have cancelled that service .

Road side rooms can be a bit noisy, but considering location all good.

Location

Good location

Rooms are super tiny, barely enough room for the bed. House cleaning never showed up or cleaned throughout my stay. Towels or soap/shampoo never changed. On my first day someone from staff just unlocked the door and walked in while I was trying to sleep.

Friendly staff, great location.

Noisy due to street traffic. Could use better windows for noise control

Certainly convenient to have a good in-house restaurant; it was always busy during afternoon and evenings; I only experienced breakfast, adequate for a free breakfast but not overwhelming. Best features of hotel were location and cleanliness. Good bars towards Valparaiso easily walkable. Room size adequate but not overwhelming. View from room not important or scenic; but the beach and the sunset was only a block away. Many choices of restaurants closeby. I seemed to get there shortly after covid restrictions were lifted and the entire Vina del Mar area seemed to be trying to get back to normal. Train to Valparaiso walkable distance.

This property was comfortable but lacked any special character. Seemed quite clean and had a friendly, helpful staff. Room size could be called "modern compact." Again, the included breakfast was adequate but uninspiring.

Great location. Buffet breakfast Included in price.

location is central, you park and then walk around San Martin avenue, Avenida Peru and Muelle Vergara... all very close and central (everything happenning around here)

Rudness of the Staff (specially for breakfast) seems that they need a little training and how to manage stress, can´t take it off customers.

location

no bar

location

no bar

I liked that the staff really tried to talk with me even if I can't Spanish. And they always had a smile

Good location

No hot water one day. Add to change room and pay a surplus for a new room because the original one was too small and with a tiny bed.

location

anything

Very good location!

Nothing relevant.

Very good location!

Nothing relevant.

location

breakfast and elevador didn't work

a very comfortable bathroom

they don’t have parking on facilities

The breakfast was good, but the location is terrific, is very close to the casino and the beach. The room was fine, very clean.

Not really