Very nice hotel with excellent lobby and bar atmosphere. Good facilities and comfortable rooms

Crowded swimming pools were full with no available sun-beds because people are placing towels there for the whole day. Hotel is understaffed, with the kiosks and bars having long queues waiting to get a glass of water, or food etc and behind the bars usually there is one guy serving for the whole day.

Hotel location in Kiotari, Rhodes. Very nice hotel with two salty swimming pools and one swimming pool with chlorinated water near hotel lobby and main entrance. Very professional and friendly two persons at the reception desk: Man at the reception and Lady from Mitsis Friends Club at the reception. I do recommend both staff members. Very good check-in experience thanks to aformentioned Mr at the reception and also, thanks to Mrs from Mitsis Club reestablished nice experience and saved our last day of our stay on Jul 15th (departure day), despite of last day unexpected late check-out service cancelation (see below). Also nice and friendly staff in hotel restaurant. Friendly maid staff, too. I do recommended all hotel restaurants with very nice, professional and very friendly staff. Five restaurants: main one and additional four: Greek, Italian, Asian and Mexican cuisine. Safe bridge connection over busy road to hotel beach, and also available hotel shuttle to the beach. Walk way from hotel to sea side is thro Mistis Maris hotel, so it is very safe for children since both hotels are connected and under security guidance. Very professional and friendly Ladies from Kids Club, especially one form Greece and two from Poland I do recommend.

ONE SITUATION with canceled late check-out service on a day of departure, done by rude and unprofessional receptionist, together with her suggestion for family of four people to move to shower room only for 30 minutes before departure from hotel. ONE SITUATION at the bar of the main pool (chlorinated pool), near the hotel lobby and main entrance of the hotel, the bartender served drinks in dirty, uncleaned glasses at night. I hope it was a mistake due to the long day and darkness, but it was an unpleasant experience. Apart from these two above cases, during our two-week stay, everything in the hotel was perfect.

Beautiful, close the beach & nice variety of cuisine.

The staff were lovely but the rooms weren’t cleaned well. We were provided with toiletries or new towels.

the style of furniture and spacious bars

the general staff and reception were very rude and unprofessional I had a pair of trained and a jumper go missing from our room and were told “not their problem” the room descriptions were very missleading and the property was situated on a very steep hill with limited access that was not made clear

Spacious room with balcony overlooking pool and seaview. Modern bathroom, excellent shower pressure. Very comfortable bed

Everything was wonderful

clean, pretty, the staff worked hard but were often under briefed/ill informed

up hill, bad coms around entertainment/activities, low on staff full services often wernt offered wasnt doing itself justice as a resort, didnt feel 5 star

all the facilities, room cleanliness, views

staff attitude.. I guess the resort was highly understaffed ahead of the season. Good not served on time, missed orders etc which eventually forced us to speak directly to the GM who apologised profusely but had very limited remit to reverse our experience

Very big and well build

Our room was not so clean, first receptionist wasn't kind at all! Said we should order via the web and that there are no rooms for the next day. We ordered for 1 night and then the other receptionist asked if we would like to stay longer.. Other staff where kind and helpful!!