Very cozy and comfortable

Nothing

That we were able to get a late checkout.

The spa was a highlight. Breakfast was probably the best I have had anywhere. The management surprised me with a delicious fruit platter delivered to our room for my birthday.

Although it was not the fault of the staff, some men with shorts and swimming costume we using the sauna area clearly marked “nude” and fabric free. Despite the fact that an identical sauna where wearing of costumes is required was only a few meters away.

Love the SPA. Perfect location. Very nice staff.

Nothing

Close to the Baltic sea.

The reception staff was rude. Couldn’t find our reservation, no interpersonal communication just looking at the screen. Non receipt was given during the stay, so the final bill could be a surprise. SPA area off season without view at sea panorama. There’s no regular pool either cool bath after sauna. Compering to Arlamow is much in back.

Quality

Change packages of stuff from plastic to paper based.

customer care quality of services and reaction in clients requests

na

The sea view is great , the location is just by the sea which is fantastic. There is a nice fish restaurant nearby. The pool is good and the Jacuzzi's are very nice, two inside and two outside and warm. SPA area was great. It has two options: one textile and one textile free sauna area, both zones are identical. When there is not a lot of people only using the saunas, only one zone is open which makes sense to save energy and textile and not textile mix together. nice deck chairs to relax and read. The staff was very friendly and welcoming, they allowed to use the Pool and saunas area area before checkin and after checkout, great!

The room furniture was old fashioned and the carpets are not new and not sure if they are very clean. Kids entered the SPA area and were very noisy (Parents fault).