everything rooms lobby food people spa poool location allll perfect

Breakfast was amazing. Staff were polite and helpful. The spa facilities were a fantastic extra for cloudy mornings.

Rooftop bar ridiculously expensive

Staff were lovely and service was great, particularly at the pool and at breakfast. Concierge were super helpful and friendly too. Hotel was really clean, beds were comfortable and breakfast was 10/10

Location is slightly further out but still within walking distance or a short cab ride

Fantastic 5* hotel with amazing amenities. The spa was fantastic and breakfast was delicious.

Nothing

very clean and comfortable. the facilities were all spotless and housekeeping were fantastic. I normally hate hotels with carpet in the rooms, but this place was so clean that I did not notice it was carpet until the second night.

you are given voucher to a a secret treat to a spa. when you go to claim it, you have to buy a full service to retrieve a 15 minute treatment at the end of the full price treatment. I booked a full massage and was told I would get the 15 min treatment. when I came back in the evening, they had not booked in the extra 15 mins and were not able to offer it as they had a booking straight after mine. cocktails are really expensive, 15€ + you are definitely paying for the service and not the drink.

The Breakfast was superb, the staff very hospitable and the hotel facilities were excellent and immaculate!!

Breakfast choice was excellent.

The service was a little slow in general. Guests from another hotel were allowed use of the pool which meant that we had to wait for beds - this seems unfair as the pool area is not that big.

Excellent hotel and exceptionally helpful staff

excellent location friendly staff

food was terrible

very clean hotel and welcoming staff! lots of choice for breakfast! had a spacious room on the 8th floor.

location is a bit far from downtown, but this also makes it more quiet! the wifi kept disconnecting making it difficult to work from here

We loved the spa!

Super clean and comfortable. Staff really nice and helpful. A nice time spent in a great hotel

Breakfast, gym

No tea making facilities (kettle or milk) Not enough hanging space for towels. Indoor clothes line would be good. Desk facilities for working on computer are not ideal.

I had been many times to the spa of this hotel (which is brilliant) and decided to book my Christmas stay with them. Best decision ever! The hotel is fantastic and the Christmas decorations were lovely. The rooms are big, bright and spacious (we got the one facing the river) and the entire hotel is very clean and well taken care of. We had an unfortunate fire during Christmas and the hotel promptly helped finding accommodation for my family (and even exceptionally our cat) due to the severity of the circumstances and time of the year. I am forever grateful and I have no words to thank the kindness of the staff. The breakfast is one of the best I ever had in Lisbon as well - with a lot of variety and accommodating for people with dietary restrictions. I will pick this hotel every time I travel to Lisbon again!

N.A.

fresh eggs at breakfast

Everything about this hotel is fabulous

Perfect stay in the Epic SANA Lisboa ! Great Staff !