The staff was amazing, including the management. I had a small problem during the breakfast. The solution and all the attention of the management was really outstanding. The professionalism and the kindness are really heart touching. Thanks for the amazing experience. My wife also loved. Thank you.

직원들 너무 친절하고 일처리 깔끔합니다. 특히 Yui 직원님 한국어도 잘 하시고 디테일한 설명 너무 좋았어요. 아메리칸 빌리지 바로 앞이라 편하고 주차자리도 많아서 만족도 높았어요. 야외 수영장 안 열고 시설이 다소 올드한 건 아쉽네요.

시설이 조금 오래된 점.

住兩個晚上，第二天忘記請房務打掃房間，但是通過電話後馬上就過來幫忙打掃。全程快速、專業有禮貌。 步行就可以走到美國村以及海岸步道，是非常棒的地點。

無

朝食会場が混んでいたので、急遽ラウンジで朝食を取ることにした。レストランと比べて品数は減るが、落ち着いてゆっくり食べることができて満足。また、ラウンジで0歳の息子の離乳食をお願いしたが、時間通りに提供してくれて助かった。また、部屋にお願いしていたベビーベッドにも、ちゃんと赤ちゃんサイズのタオル一式を用意してくれていた。細かいおもてなしが嬉しかった。

コインランドリーに両替機があると良かった。

Reception desk was super kind. Since my wife is pregnant, we assume they assigned the room nearby elevator. I have stayed in many hotel for business trip in Japan but Okinawa Hilton is the best hotel. All of employees were kind and nice. Room is very clean and neat. Nice view and Breakfast was okay. There is no reason to hesitate to stay in this hotel. Manger and Reception desk employees should be rewarded by Hilton hotel. Thank you.

We could use only 110v Concentric plug. If there is more USB concentric plug, there will be perfect.

朝食が美味しかった、フロントのスタッフの方の対応がとても丁寧で良かった

部屋に水が無かった、アメニティが少なかった（頼めば貰えたのかも）

We had an enjoyable visit at the Hilton.

The A/C was not working properly for a few days. It was suggested that we left patio door open - but we had a toddler with us & a 5 yr old. Door was never left open. Issue did finally get resolved. I was the only person in line to speak to one of 2 persons at reservation desk. We were hoping to extend our stay & had questions. After they assisted those they were helping - I continued to wait. They both totally ignored me. Same experience at dessert bar in lobby. I walked away. These were surprising & very sad experiences.

It was super clean, our grand executive room has the best view of the ocean & American Village. They made our wedding anniversary super memorable & special! What we love the most is that the whole staff from servers, guest relations, managers, cleaning team, everyone are super friendly & helpful & always had a smile on their face. Japanese people are the most hardworking, down to earth & very respectful & helpful!

Swimming pool With water slide Clean, spacious and new toilet

Great service!

Stay in 3rd floor but not able to see the sea…don’t know why I need to pay sea view room.

clean, helpful staff, good restaurant, executive lounge

it was great. we liked everything

the breakfast was very good and delicious. the location is very convenient

excellent location

no good wine selection at buffet dinner

All

pool services quite slow. also ordering by the mobile phone make it even slower.

everything just perfect!

maybe because of COVID-19 so don’t have many choices about the restaurant.

location and view was amazing

Pool, room service

need more event

swimming pools and breakfast and service

Breakfast was amazing! Location is perfect, hotel was very nice and clean.

Having to pay for WiFi at a hotel is wrong.