Great location, right in front of the beach. The staff was super friendly and very helpful.

The smell. There’s a big variety of food, but they all taste bland.

We got off to a bumpy start as the room we booked required some maintenance so we were moved to another room for the first 2 nights of our 8 night stay. The room we were moved to was meant to be an upgrade. After checking in we were not happy with the room so we spoke with the duty manager and expressed our concerns and asked this to be rectified the next day. To the credit of the staff and especially the duty manager Yuni, they rectified the situation by the next day. They were able to move us into the room we booked and provided some additional items & experiences to make up for the inconvenience. The team at the Sofitel went above and beyond to ensure we were satisfied throughout our stay. The resort is fantastic and suitable for families, couples & large groups. There is plenty to do (or not!) around the resort or relax at the beautiful beach. Overall we had an amazing time and I thank the team at the Sofitel for listening to our concerns and acting accordingly to ensure our stay was a memorable one.

The check-in process took some time. We had 4 children under 8 that had been in transit for close to 12 hours and needed to check in quickly and it took a bit longer than it should have.

Excellent food and drinks. Club Millisieme was fabulous

Pillows. Didn’t have choice as advertised

The room was great

Checkin was at 3pm and we checked in at 4pm. Food is horrible

great pools

dirty beach beds, no towels available at beach , restaurents mixed.were bbsdly managed for reservations and bad services had to wait two hours to be serv d, clib lounge was good and efficieny-

Location and nice Pool.

Cleaning service very poor for a sofitel standart. Due to pandemic situation it is understood management reduce numbers of staffs and employees. But cleaning service in Our Room is very very poor. Glasses and Teapot from 30 hours a day before just ignored and haven’t cleaned yet until i rang them. And they did not put standart amenities. I saw dead cicak (small gecko) on the alley from November 13 until the day we checked out on 16th! Its still there!! and many many of dirts along the alley. Feel dissapointed. Hotel facilities are good. But what i wrote here is true my own Experience! My husband said we’re not gonna come again stay at this hotel. Unfortunately, we also did not feel like to pass what we saw to management.. its consuming… no benefit for us. Bad for Sofitel reputation. Good Luck for next!

Food quality for in-room service

The breakfast options can be improved, the fruit had no taste