staff was very friendly

the rooms could have been more upto date , my suite was a bit old school

location and views

room decor

Good

1. Overpriced 2. Wi-Fi did not work 3. Front desk staff was poorly groomed and unfriendly. Restaurant staff and housekeeping staff were very good 4. There was no airport drop or pickup facility

great property! loved loved the views from their restaurants!! we booked the corner suite and that had the best view!

food was okay

1. Location - beautiful views of the Ganga 2. Food is very delicious - every meal was fabulous. Garhwali non veg thali is a must have! 3. Staff is very courteous and professional

1. no alcohol is served - you need to bring your own

the location and the view is simply amazing!

breakfast was well below par in terms of variety and quality.

property was fantastic ..... exceptional hospitality... special mention to Sudarshanji who took care of the smallest thing

everything was good

Beautiful location right by the Ganges river

Absolutely not worth the money, and most definitely not up to the standard with other 4 star hotels. I will detail everything that went wrong chronologically to make it easier to understand why this establishement is by no means a 4-star hotel: - I booked the Ganga Vista Cottage room because it looked nice and had a very spa vibe - Right after booking, I sent a message to make sure we could get massages during our stay. No response for 9 days, and then finally I am told I can just book massages upon arrival. - 2 days before check-in, I send a WhatsApp message to really make sure we could get 2 massages at the same time, and I am given the number of the person in charge of the spa who confirms this won't be an issue - when we arrived, we are shown our room, which is I must say very clean and spacious, but has obviously not been thought through properly - if you have the curtains open, you are always visible to people outside the room because of the big windows both in the bedroom and in the bathroom. The bathtub they advertise on the photo has a direct view on a service area where employees come and go, so it's basically unusable unless you're happy having people looking at you while you bath (and that's why the angle of the photo of the bathtub is inwards). - After a quick shower, we decide to call for a massage (mind you: this establishement is supposed to be a spa resort with around 10 rooms), and we are told that 2 out of the 3 massage rooms are being renovated, so we cannot have 2 massages at the same time (even though we had a confirmation we could a few days before from the head of the spa). Fine. Then we ask for a rather standard facial massage, and we are told the only massage available is the full body massage (out of 12 different massages offered in the brochure provided in the room).

View from the property

The overall stay in the property was very unpleasant. The lady at the reception (Anjali) and property manager were extremely stubborn and unprofessional. Initially we were offered a dingy room which had the smell of paint/chemicals and looked nothing like the mountain view room that we had booked for INR 12k per night. When we asked for the room that was promised at the time of booking, we were given a much smaller room which had dirty linen with stains all over the pillow cover, bed sheet and duvet. There was drainage issue in the bathroom as well.

Everything was exceptional. Our room, the scenery, food and -the best- the staff. They were so helpful, always smiling. We had the best service with amazing food in a great nature! Definitely coming back. Thank you so much for everything :)

Restaurant staff in general were great and very helpful. Food was great!!

I asked them to arrange a room with easy access for my Mom without any stairs. I even called them before visiting the property to ensure they were going to do so and they assured me they will do that. My mother has bone cancer and she is prone to fractures so, we were only going to stay there if they had done so. First of all the room wasn't ready and we had to wait for over an hour. If they had told me before hand that they had allocated a room with stairs, I would have cancelled the booking but we drove for 7 hours to find out they had allocated her a room on the second floor with stairs access and it even had stairs in the room to use the toilet. This was really disappointing to see given I had given them plenty of notice and made efforts to ensure this doesn't happen. It was such a let down. After an hour of back and forth, they did allocate her a room with easy access and our concerns were addressed but it was quite stressful for sometime. I was also somewhat disappointed with the room they had originally allocated and didn't quite give us the feel of a luxury resort.

Looked good enough. Staff was good.

Food was bad.

Perfectly located on the edge , with a nice Ganga and mountain view

The room was smelling rally bad. no matter what you do odur doest go away.

The view and the room

May be it should be a bit tech savvy

very bad stay

excellent location,ambience n good service

bit slacky housekeeping

The location of property is amazing, and food is awesome, will stay here again

location, food